STAFF SUPPORT SPECIALIST

Full Job Description

You will serve as a STAFF SUPPORT SPECIALIST for Small Business Administration (SBA), Office of Disaster Recovery and Resilience (ODR&R), Field Operations Center-East in Atlanta, GA or Field Operations Center-West in Citrus Heights, CA.

This position provides a variety of assignments and special projects in support of the work of the Director and Deputy Director.

Additional selections may be made from this announcement if identical vacancies occur within 180 days from the closing date.

Generally, time in Non-Pay status is not creditable towards the specialized experience requirement listed below. You must meet all qualification requirements by the closing date of this announcement.

You may qualify based on experience, education or a combination of both. A combination of education and experience as indicated above.

Qualification Standards: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=Group-Standards Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer.

Average work hours must be stated on resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.

You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.: GS-09: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-07 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position.

This specialized experience must demonstrate the following: Collects data from diverse sources such as Tableau, Power Bl, unified lending platforms, various other databases that may not be interconnected to analyze trends and develop statistical and narrative reports used for operation performance determinations (after action reports) and program improvement efforts; AND Utilizing analytical tools and methodologies, the incumbent gathers and assesses data related to resource utilization (i.e.

equipment, deployments, office supplies, and IT equipment), staffing needs, process bottlenecks, and customer satisfaction; AND Researching and analyzing data files, electronic systems, or other sources and presenting findings and/or recommendations to management.

To qualify by education, you must have completed two (2) academic years of progressively higher-level graduate education OR Master's degree (or equivalent graduate degree such as LL.B. or J.D.

as specified in qualification standards or individual occupational requirements) directly related to the position for example Business Administration, Public Administration, and Organizational Management.

Education must be in a field which demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position. OR A combination of education and experience.

For example, 1 full year (18 semester hours or 27 quarter hours) of graduate-level education (i.e. 50% of education required) and 6 months of creditable specialized experience (i.e.

50% of the required experience) would equal 100% of the required experience for the position.

GS-11: To qualify you must have at least 1 full year (52 weeks) of specialized experience equivalent in difficulty and complexity to the GS-09 level in the Federal service that has equipped you with the particular knowledge, skill, and ability to perform successfully in this position.

This specialized experience must demonstrate the following: Experience utilizing mobile and desktop productivity applications such as web browsers, email, spreadsheets, and word processing; AND Researching and analyzing data files, electronic systems, or other sources and presenting findings and/or recommendations to management; AND Communicating orally and in writing on an organization's mission, policies, guidelines, and/or procedures to various audiences; AND Reviewing internal written communications for accuracy prior to release to external sources such as other federal agencies and/or the general public for adherence to program policy guidelines.

To qualify by education, you must have completed three (3) academic years of progressively higher-level graduate education OR Ph.D.

or equivalent doctoral degree OR LL.M., in a field directly related to the position for example Business Administration, Public Administration, and Organizational Management.

Education must be in a field which demonstrates the knowledge, skills, and abilities necessary to perform the duties of the position.

OR A combination experience as described in "A" and graduate level education as described in "B", when combined, are equivalent to 100% of the qualification requirement.

Only graduate level education in excess of two full years (36 semester hours) may be used in this calculation.

To compute, first determine the total number of graduate level hours that exceed 36 semester hours, and then divide that number by 18 to arrive at a percentage.

Then, divide the total number of months of qualifying experience by 12 to arrive at a second percentage. Add the two percentages together.

The sum of the percentages must equal at least 100% to qualify.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.

It is available for your review on OPM's Qualifications web site: Miscellaneous Administration and Program Series 0301 Experience refers to paid and unpaid experience, including volunteer work.

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by 11:59 pm (Eastern Time) on 03/12/2026. Major Duties:

As a STAFF SUPPORT SPECIALIST at the GS-0301-9/11, some of your typical work assignments may include: Assist the Administrative Officer (AO) in assessing the effectiveness of several Administrative functions performed in the department, e.g.

budget, procurement and/or supply, facility and lease management, telecommunications, time and attendance, travel, and records management.

Perform administrative functions supporting the deployment of staff to various disaster sites to assist disaster survivors.

Implement policies and procedures on the acquisition of supplies and services. Monitor the accountable property function as required.

Ensure routine and emergency maintenance of leased facilities is performed. Utilize mobile and desktop productivity applications such as web browsers, email, spreadsheets, and word processing.

Note: The duties listed above are for both grade levels. At the lower grade level, closer oversight from the Team Lead or supervisor may be provided.