General Attorney, GS-0905-11/12 (FPL-12) (PERM) (Excepted Service) (Open-Continuous)
Federal Student Aid
FreshPosted Feb 26
✓ Fresh Listing
Posted: February 26, 2026 (1 day ago)
This job was posted recently. Fresh listings typically have less competition.
Senior Continuous Improvement Analyst (BPA III)
County of Riverside
Dept. of Public Social Services
Location
Riverside, California, 92502-1569
Salary
$50.40 - $70.51
per hour
Type
Full-Time
More Other jobs →Closes
March 14, 2026
Job Description
Summary
This job involves leading big projects to make government social services run smoother and more efficiently, using methods like Lean Six Sigma to fix processes and train others in the department.
It's perfect for someone experienced in process improvement who enjoys coaching teams, analyzing data, and driving changes that help the organization meet its goals.
You'll work in a supportive office focused on strategy and quality in public services.
Key Requirements
- Proven experience in Lean Six Sigma and Continuous Quality Improvement methodologies
- Ability to independently lead complex, cross-functional projects with minimal supervision
- Strong skills in data analysis, interpretation, and visualization using tools like Power BI
- Experience designing and facilitating training programs, including curriculum development
- Proficiency in project management and change management for organizational transformation
- Excellent facilitation, coaching, and stakeholder engagement across all levels
- Knowledge of performance metrics, KPIs, dashboards, and enterprise systems like HRIS or case management
Full Job Description
 (1).png)
The County of Riverside’s Department of Public Social Services (DPSS) is seeking a highly qualified Senior Continuous Improvement Analyst (Business Process Analyst III) to join the Office of Strategy & Project Management (OSPM).
OSPM leads enterprise-wide strategic initiatives and continuous improvement efforts that support the effective execution of departmental priorities.
This Office promotes collaboration, best-practice sharing, Continuous Quality Improvement (CQI), and manages the department’s Lean Six Sigma training and improvement program.
This position serves as a senior-level continuous improvement practitioner and subject matter expert responsible for leading complex, cross-functional initiatives and advancing the department’s Lean Six Sigma and CQI systems.
The incumbent will independently manage high-impact projects, coach leaders and teams, and design and facilitate internal Lean Six Sigma training programs to build sustainable internal capacity.
Key Responsibilities:
- Independently develop, lead, and manage multiple high-priority, complex projects using established project management and continuous improvement methodologies.
- Lead medium- to large-scale, cross-functional process improvement initiatives with measurable, data-driven, and sustainable outcomes.
- Apply Lean, Six Sigma, and Continuous Quality Improvement methodologies to analyze, redesign, and optimize business processes.
- Serve as one of the department’s subject matter experts in Lean Six Sigma and continuous improvement systems.
- Design, facilitate, and continuously improve internal Lean Six Sigma and CQI training programs, including curriculum development and instructional delivery.
- Coach, mentor, and guide staff and leadership at all organizational levels in continuous improvement competencies.
- Facilitate change management efforts and support leaders in driving organizational transformation aligned with strategic priorities.
- Support the development, implementation, and sustainment of the department’s Lean Six Sigma infrastructure, including governance reporting, performance metrics, and certification pathways.
- Align process improvement initiatives with departmental strategic objectives and measurable performance outcomes.
- Lead Lean initiatives including Value Stream Mapping, Rapid Improvement Events (RIEs), A3 problem-solving, and Managing for Daily Improvement (MDI) systems.
- Conduct advanced data analysis; translate findings into actionable insights; and present recommendations clearly and concisely to executive leadership and stakeholders.
- Develop and maintain dashboards, key performance indicators (KPIs), and performance measurement tools to monitor improvement outcomes.
- Promote a culture of accountability, ownership, and continuous improvement across divisions.
Required Knowledge, Skills, and Abilities:
- Demonstrated ability to independently conduct complex analysis, interpret large operational datasets, and lead enterprise-level projects with minimal supervision.
- Proven experience managing multiple concurrent, high-priority initiatives with cross-functional stakeholders.
- Strong facilitation and stakeholder engagement skills across diverse organizational levels.
- Experience analyzing and interpreting data from enterprise systems (e.g., case management, financial, HRIS, or other large operational platforms).
- Experience developing performance dashboards and utilizing data visualization tools such as Power BI or comparable platforms.
- Proficiency in Microsoft Office applications, including advanced Excel, Word, and PowerPoint skills.
- Demonstrated ability to coach and mentor teams through process redesign and change implementation.
- Ability to communicate complex technical concepts to non-technical audiences in a clear and actionable manner.
Preferred Qualifications:
- Dedicated Lean Facilitator or equivalent enterprise improvement experience.
- Lean Six Sigma certification (Green Belt or Black Belt preferred) with demonstrated applied experience.
- Experience leading Lean initiatives, including Value Stream Mapping, Rapid Improvement Events (RIEs), A3 problem-solving, and MDI systems.
- Experience designing and delivering internal training programs.
- Knowledge of governance frameworks, performance management systems, and continuous improvement infrastructure models.
- Experience aligning improvement initiatives with strategic planning and performance reporting processes.
Ideal Candidate:
The ideal candidate is a strategic and systems-oriented improvement professional who can balance technical analysis, facilitation, and leadership coaching.
This individual thrives in complex environments, demonstrates sound judgment, and is capable of building sustainable continuous improvement capability within a large public-sector organization.
Meet The Team!
The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.
The Riverside County Department of Public Social Services (DPSS) provides services and assistance to protect and empower vulnerable people in our community.
Requirements
• Act as project lead on all business process resources involving support, maintenance, enhancement, and upgrade of the County's integrated enterprise systems; provide expertise to the analysis and design specifications to programming staff.
• Conduct complex system analysis and design of business process involving evaluation of current and proposed information; determine available and emerging technology hardware and software; provide cost and benefits analysis.
• Develop and document user requirements for new and existing systems, processes and applications; prepare and maintain project documents, requirements, reports, feasibility studies, and quality assurance for controls standards.
• Select and recommend software based on systems analysis, evaluation of products and vendors; create requests for proposals (RFPs) or requirement specifications.
• Provide project oversight and assistance to subordinate staff; serve as business process resource on all matters involving the support of integrated enterprise systems; provide functional support, analysis and design specification to programming staff.
• Design, implement and maintain complex system set-up tables and parameters to ensure compliance with state and federal requirements; interpret and analyze new or updated regulations to identify needed system changes; provide subordinate staff with guidance on new or updated regulations.
• Coordinate with business process managers and departmental staff to adopt system changes needed for new/modified public programs and services; test all changes prior to final implementation to ensure appropriate results.
• Assign and review the work of subordinate staff; identify and resolve production problem areas and correct system set-up when production errors are identified in staff work.
• Work directly with vendors for resolution of underlying system program problems; search corporate websites for posted resolutions and fixes to resolve identified problems
• Coordinate and implement system security; coordinate network security and installation requirements.
• Plan, organize, and provide supervision to staff involved in conducting studies and business process projects; instruct and train staff; evaluate recommendations of staff to ensure appropriate solutions to business process issues.
Qualifications
Education: Graduation from an accredited college or university with a bachelor's degree in public or business administration, human resources, finance, computer science, information systems, or a related field to the assignment. (Additional qualifying experience in a functional support area may substitute for the education on the basis of 30 semester or 45 quarter units equaling one year of full-time experience.)
Experience: Three years of professional-level experience, one year of which was in a journey-level capacity working with business systems, information technology, program applications, business processes and procedures, financial reporting and data, or other accounting experience.
Knowledge of: Principles and practices of financial, human resources, and/or other enterprise functions; project specifications development; application design; data modeling techniques; application of industry/corporate standards and conventions for systems analysis and quality assurance; installation, testing and migration process and techniques; quality and version control processes; use of packaged, off-the-shelf and third party application software, including office automation tools; public assistance programs and C-IV application maintenance for positions within the Department of Public Social Services.
Ability to: Write/modify technical and user documentation; prepare flow process diagrams and other design graphics; use basic principles and practices and functional activities for the maintenance and enhancement of enterprise systems components; gather and analyze data; reason logically, draw valid conclusions, and make appropriate recommendations; speak and write effectively; read, interpret and apply laws, rules, regulations, standards, and procedures; establish and maintain effective working relationships with others and gain their cooperation.
Additional Information
For questions regarding this recruitment
Please contact Ebelyn Skinner at 951-955-5196 or eskinner@rivco.org. Please allow 1-2 business days for a response to general inquiries.
Check your resume before applying to catch common mistakes