Social Worker - Community Support Services Manager

Full Job Description

This is a program management position covering Health Care for Homeless Veterans (HCHV) case management, outreach, HCHV Low Demand Safe Haven; Veterans Justice Outreach (VJO); Housing and Urban Development Veterans Affairs Supportive Housing (HUD-VASH) program; Vocational Rehabilitation services include Compensated Work Therapy- Transitional Work (CWT/TW) Supported Employment (CWT/SE) programs and general vocational assistance.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education.

Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE).

Graduates of schools of social work that are in candidacy status do not meet this requirement until the School of Social Work is fully accredited.

A doctoral degree in social work may not be substituted for the master's degree in social work.

Verification of the degree can be made by going to http://www.cswe.org/Accreditation to verify that the social work degree meets the 4 accreditation standards for a masters of social work. Licensure.

Persons hired or reassigned to social worker positions in the GS-0185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level.

Current state requirements may be found by going to http://vaww.va.gov/OHRM/T38Hybrid/. Loss of Licensure or Certification.

Once licensed or certified, social workers must maintain a full, valid, and unrestricted independent license or certification to remain qualified for employment.

Loss of licensure or certification will result in removal from the GS-0185 social worker series and may result in termination of employment. Grandfathering Provision.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Physical Requirements. See VA Directive and Handbook 5019, Employee Occupational Health Services. English Language Proficiency.

Candidates must be proficient in spoken and written English to be appointed as authorized by 38 U.S.C. § 7403(f). Creditable Experience.

The candidate must have knowledge of current professional social work practices.

To be creditable, the experience must have required the use of knowledge, skills, abilities, and other characteristics associated with current professional social work practice.

The experience or education must be post-Masters of Social Work (MSW) degree.

Experience and education satisfying this requirement must be active professional practice, which is paid/non-paid employment as a professional social worker, as defined by the appropriate state licensing board.

Quality of Experience.

Experience is only creditable if it is obtained following graduation with a master's degree in social work and if it includes work as a professional social worker directly related to the position to be filled.

Qualifying experience must also be at a level comparable to social work experience at the next lower level Part-Time Experience.

Part-time experience is creditable according to its relationship to the full-time work week. For example, one week of full-time credit is equivalent to two weeks of part-time work.

Grade Determinations: In addition to the basic requirements for employment, the following criteria must be met when determining the grade of candidates.

Social Worker (Program Coordinator), GS-13 Experience/Education. One year of experience equivalent to the GS-12 grade level.

Experience must demonstrate possession of advanced practice skills and judgment, demonstrating progressively more professional competency.

Candidates may have certification or other post-master's degree training from a nationally recognized professional organization or university that includes a defined curriculum/course of study and internship, or equivalent supervised professional experience.

Licensure/Certification. Individuals assigned as social worker program coordinator must be licensed or certified at the advanced practice level, and must be able to provide supervision for licensure.

Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs.

Skill in coordinating and implementing one or more specialty program(s), across the facility.

Skill in local policy and practice development, procedures, and/or practice guidelines for the program as prescribed by the program handbook or national directive.

Skill in organizing work, setting priorities, meeting multiple deadlines, and evaluating assigned program area(s).

Ability to collaborate with internal and external partners to further program goals and enhance patient centered care.

Ability to provide the full range of supervisory duties including assignment of work to be performed; performance evaluations; and selection of staff, training, and recommendation of awards, advancements, and when appropriate, disciplinary action.

Ability to oversee the fiscal matters of the functions supervised (including fund controls, contracts, and equipment expenditures), forecast resource and equipment needs, and administer the allocated budget.

Knowledge of organizational structure and impact on program operations. Assignment.

For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity (difficulty), and variety and be performed by the incumbent at least 25% of the time.

At this grade level, social worker program coordinators oversee the administrative and clinical aspects of a major specialty treatment program, such as, but not limited to: Post Traumatic Stress Disorder, Substance Abuse Treatment Program, Home-Based Primary Care, Mental Health Intensive Case Management, Caregiver Support Program or Transition and Care Management Program, or a combination of programs located at one facility or multiple divisions of a facility.

They are responsible for coordinating interdisciplinary staffing, work assignments, budget, treatment services provided, and admission criteria for the program.

The program coordinator may or may not have supervisory responsibilities. They have full responsibility for all phases of service delivery for a major specialty program.

The program coordinator is responsible for the program's resource and fiscal management, monitoring control points developing the annual budget, operating within that budget, and accounting for appropriated funds.

They are administratively responsible for the programming and operations of the program assigned, develop policies and procedures for program operation, and prepare reports and statistics for facility, VISN, and national use.

Program coordinators provide leadership, direction, orientation, coaching, in-service training, staff development, and continuing education programs for assigned staff.

They initiate and conduct program or service audits and complete designated clinical practice audits and reports, including productivity.

Program coordinators oversee program operations and evaluations, identifying areas for improvement, gathering relevant data, assessing the data, developing and implementing ideas for improvement, and evaluating efficacy of improvement efforts.] Preferred Experience: Experience Supervising and Experience working with the Homeless Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-13. The actual grade at which an applicant may be selected for this vacancy is GS-13.

Physical Requirements: Work is sedentary but also demands standing, walking, bending, twisting, and carrying light items. Major Duties:

Program Development and Management - The Program Manager has the authority over and is fully accountable for all aspects of the clinical services administrative and support services provided to veterans in the Homeless, TSES and HUD-VASH programs.

The incumbent is directly responsible for the planning, development, implementation, monitoring, evaluating and controlling of program operations.

Maintaining an effective model for integrated community based vocational rehabilitation services and knowledge of homeless and housing resources.

Program Manager oversee that therapeutic modalities in the provision of biopsychosocial rehabilitative and health maintenance services will be used to bring each veteran to an optimal level of functional work capacity, independence and health.

Best practices that individualize services will address barriers to employment and housing and implement solutions for successful outcomes.

Staff Supervision - Program Manager interviews and selects all candidates regarding position openings for the team of Social Workers, Psychologist, Vocational Rehabilitation Specialist, Vocational Rehabilitation Counselor, Program Assistants, Program Analyst and other staff as assigned.

Manager makes the recommendations for promotion and awards related to performance. Evaluates work performance and completes performance appraisals on all staff.

Manager hears and resolves staff complaints and concerns. As appropriate refers grievances and unresolved serious complaint to Director.

Manager identifies developmental and training needs of staff members, ensuring appropriate access to necessary training and development opportunities.

Program Evaluation/Accountability - Program Manager evaluates and report to Social Work Service leadership, consulting with all patient care center directors, with the goal of meeting the VA mission, the attainment of established goals, the objectives, performance measures and: Develops, tracks, analyzes and manages data for NEPEC, prepares VACO annual report, Create and update plans in the Homeless Operations HUB, Update Homeless Staffing Database and other local reports as required.

Directs accreditation process for all programs under the Community Support Services program to include the Joint Commission accrediting body.

Initiates actions essential to the elimination of the program deficiencies identified during evaluative process.

Directs and prepare for successful Fidelity accreditation for CWT-SE Performs all other administrative and program duties as assigned.

Work Schedule: M - F, 8am -4:30pm Recruitment Incentive (Sign-on Bonus): Not authorized Permanent Change of Station (Relocation Assistance): Not authorized Pay: Competitive salary and regular salary increases.

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available Virtual: This is not a virtual position.

Functional Statement #:0000 Permanent Change of Station (PCS): Not authorized