Social Service Program Specialist 1

Full Job Description

Requirements

Why It's a Great Opportunity:

As a professional in the Developmental Disabilities Division, you will be a core member of the team that coordinates a variety of services to individuals with intellectual and developmental disabilities (I/DD) and their families.

You will be working with team members, fiscal staff, contracted providers, and Developmental Disabilities Community Services (DDCS) Case Resource Managers to manage client service authorizations, support billing processes, and track and report related billing and outcome data.

The Developmental Disabilities Division contracts with agencies in the community to provide:

• County-wide information and education targeted at individuals across the lifespan.
• Early support services for children with developmental delays from birth to three years.
• Supported Employment and Community Inclusion programs for youth and adults aged 19 and older.

Why It's a Great Department:

Pierce County Human Services exists to ensure that every person in our community has the opportunity to live with dignity, stability, and hope.

As the county’s community and human services department, we strengthen the local safety net by investing in programs that support people at every stage of life—from early childhood and youth development to housing stability, behavioral health, disability support, and services for seniors, veterans, immigrants, and refugees.

Working alongside nearly 170 community-based organizations, local governments, and nonprofit partners, we respond to both urgent needs and long-term challenges with compassion, accountability, and collaboration.

Whether helping families stay housed, supporting recovery and wellness, connecting people to food and transportation, or expanding access to opportunity, our work is grounded in the belief that strong communities are built when people are seen, supported, and empowered.

Together with our partners, we are committed to creating an inclusive, responsive system of care that helps Pierce County residents not just survive—but thrive.

Learn more about the Human Services Department here.

How to be Successful in the Role:

The successful candidate will have an interest in contributing to the developmental disability community by way of strong data management and Excel skills, collaborative approaches, critical thinking, and attention to detail in all aspects of their work.

This team member will regularly use multiple data management systems to facilitate accurate and timely authorizations of client services, support monthly billing, validate data accuracy, fiscal coding, and rates, maintain user accounts, contribute to the development of a variety of program reports, complete support software testing and troubleshooting, and track and follow up on tasks to completion.

Your Future in this Role:

Throughout the onboarding process, you will meet with your Supervisor and the team regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures.

Pierce County offers professional development, robust online learning, and other training opportunities throughout your career to ensure your success.

Core Daily Responsibilities:

• Assist in providing technical assistance to contractor
• Assist with data collection, research, and analysis for specific programs.
• Assist with tracking, testing, and troubleshooting software development issues and enhancement requests.
• Drawing on local data as well as national data, trends, and promising practices, assist with the creation and production of monthly, quarterly, and annual reports on system-wide and program specific performance for internal and external audiences.
• Review and maintain an awareness of federal, state, and local laws and regulations affecting program services and client groups.
• Prepare and/or review reports.

This announcement is not intended to reflect all duties to be performed by our next team member, but shall present a descriptive list of the range of duties that may be performed. To view the complete classification, click here.

Qualifications

• Additional education or experience may substitute for the recruiting requirements.
• Graduation from a four-year college or university with a Bachelor’s degree in public or business administration or social work, or a related field, and
• One (1) year of professional social services work experience which includes work with related programs, contracts, planning, or services required.

As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed on a case-by-case basis and will not necessarily remove an applicant from consideration.

Additional Information

To be considered for this opportunity, please:

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.org/jobs.
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480 at least two days prior to the need.

This is a competitive selection process. Your application will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed.

Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration.

Notification of application status normally occurs 2 to 3 weeks after the closing date.

Short notice may be given to applicants to participate in further selection processes, which may include assessments, phone screens, and interviews.

At Pierce County, diversity, equity, and inclusion mean commitment, not a single step.

We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career.

We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision.

Employees of the County have a local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?