Service Change Communications Specialist I

Full Job Description

*THIS OPPORTUNITY IS OPEN ONLY TO CURRENT KING COUNTY METRO CAREER SERVICE EMPLOYEES*

The Service Information Team has one special duty assignment available to assist with public information for the Service Change. The period of the assignment will vary depending on the available workload and will range between 90 days to one year with the possibility of extension.

We encourage and welcome previously successful, qualified, and trained individuals who have worked with the Service Information team, in the last 4 years, to apply and submit a letter of interest.

This recruitment will be used to fill 1 Special Duty Assignment position.

In addition, this selection process may be used to generate an eligibility pool for future Career Service, Special Duty Assignment, TLT (Term Limited Temporary) or STT (Short Term Temporary) vacancies that may occur in this classification within this workgroup.

The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Requirements

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role you will apply equity and social justice principles to all aspects of the work. You will be:

• Handling external-facing communications materials: Assist with creation and deployment of communication documents like schedules, brochures, etc.
• Proofreading: Proofreading communications and scheduling materials.
• Rider Alerts: Research, draft, produce, post and remove bus stop Rider Alerts related to the service change.
• Signage: Assist with the preparation and posting of transit service information at transit centers and bus stops.
• Documenting Service Change Related Processes: Observe and document Service Information processes in detail.
• Other Duties as Assigned: There are many elements to executing the Service Change that require a team effort and acting in different roles/duties.

This work will require:

• Working collaboratively with staff in the King Street Center office and in the field.
• Driving Metro vehicles in heavy traffic and making frequent stops to post service information at bus zones and transit facilities.
• Working outdoors in varying weather conditions. Using hand tools and basic mechanical knowledge.

Qualifications

Minimum Qualifications:

• Recent knowledge of Metro's transit service area, transit routes, schedules, and other organization knowledge.
• One year or more of experience understanding and working with topics related to the transit customer experience, transit customer needs, customer use of transit products and services, and resolving customer complaints.
• Familiarity with Microsoft Office Suite, including Outlook, Excel, and Word.
• Valid Washington State Driver's license is required.
• Strong customer service skills with the ability to establish and maintain effective working relationships with a diverse group of individuals and collaborate well with others.
• Highly organized, with attention to detail and the ability to ensure the accuracy of work products.
• Ability to prioritize assignments, manage daily work assigned, and meet deadlines.
• Proficiency in English grammar, spelling, and proofreading.
• Clear written communicator, especially over email.
• Ability to work independently with minimal oversight, follow written and verbal instructions, and figure out completing work with high-quality outcomes.
• Transporting and organizing communication materials.

Desired Qualifications:

• Graphic Design or Information Production experience.
• Experience with Adobe products such as InDesign and Illustrator.
• Previous experience with proofing/proofreading.
• Previous communication distribution experience.
• Experience with using or creating maps.
• Experience with creating instructions for others to follow.
• Multi-lingual individual.

Additional Information

Required Application Materials

1. An online employment application
2. Letter of Interest
3. Answers to all supplemental questions

Applicants will be screened for competitiveness, completeness, and written communication skills. The most competitive candidates may be invited to participate in testing and one or more interviews.

Final offers are contingent on successful completion of reference checks and/or file review.

Work Schedule This position will work from the Distribution Warehouse at 1523 6th Ave S, Seattle, WA 98134 and various sites including King Street Center (201 S Jackson St, Seattle, WA 98104) and in the field when needed.

Work must be performed on-site.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Work Schedule
The work week is normally 40 hours, Monday through Friday. Alternative work schedules may be possible. This position is nonexempt from the provisions of the Fair Labor Standards Act and therefore is eligible for overtime pay.

Union Membership: Protec 17

Job Code: 252103

To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Sianna Weicuss, sweicuss@kingcounty.gov

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

The Executive Branch includes employees in the Executive branch, the Assessor’s Office, Elections, the King County Sheriff’s Office, and the Executive Office. King County is an Equal Employment Opportunity (EEO) Employer. No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.