Service Center Representative

Full Job Description

Be there for life's milestones.

As a Service Center Representative, you will provide couples with their marriage license, process a new driver's first permit, and help residents understand their real estate tax payments.

Every day, our service centers process hundreds of transactions and each one is unique to the customer.

This job may be a match for you if you are customer-focused, detail-oriented, have good communication, data entry, and time management skills.

• Provide the following list of services: marriage applications, licenses and certificates (including same-sex and opposite-sex marriages); driver's licenses, permits and IDs; motor vehicle tabs, plates, titles and registrations; watercraft, snowmobile and ATV registrations; birth and death certificates; hunting and fishing licenses; auctioneer, transient merchant, lawful gambling, liquor licenses, and precious metals dealers; notary services and notary commission filings; cross country ski licenses; marriage officiant filings; voter registration; and real estate tax payments.
• Prepare and process various applications/documents for county and state agencies and collect appropriate fees.
• Provide accurate and complete information and instructions to the public regarding laws, policies, and procedures, and resolve routine customer complaints.
• Accurately enter data and update records into various county and state programs.
• Maintain working knowledge of laws, policies, and procedures to process transactions.
• Perform cashiering, reception desk, and telephone duties.

• One of the following:
  • Six or more months of experience performing public sector service center transactions.
  • Eighteen or more months of general clerical and customer service experience.
  • 12 months or more of general clerical and customer service experience and completion of the Office Specialist Pathway Training program.
  • Six months or more of general clerical and customer service experience and completion of an approved business school or relevant technical college program.
• Access to reliable transportation to travel to other Service Center locations within the Twin Cities metropolitan area as needed.
• Ability to walk and stand for long periods of time on concrete floors.

• Spanish language speaking ability.
• Experience:
  • Processing driver's licenses and/or motor vehicle renewals.
  • Processing high volume of transactions in a face-to-face, high-paced environment.
  • Using Microsoft Excel, Outlook, Word, or other similar computer applications in a work setting.
  • Handling cash transactions routinely in a work setting.
• Ability to understand laws, policies, rules, and regulations relating to service center transactions.
• Ability to bend, lift, and carry up to 25 pounds with or without a reasonable accommodation.

Hennepin County Service Centers provide residents with the foundational documentation and public services necessary to fully participate in civic, economic, and social life.

In collaboration with the State of Minnesota, we deliver a comprehensive portfolio of services—including driver’s licensing and identification, motor vehicle registration, vital records, recreational vehicle licensing, and marriage services—through service centers across the county.

We provide quick, accurate, and friendly services enabling residents to navigate life’s milestones and responsibilities.

About Hennepin County: