Senior Guest Services Representative

Full Job Description

About the position: This position is located at Eifel Arms Inn on Spangdahlem AB, Germany. Military Spouse Preference is lost if selected for this position. Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 02/27/2026 The Area of Consideration for this vacancy announcement is US Citizens and legal US residents in Germany.

Recruitment limited only to the local commuting area of Spangdahlem. Legal US residents must possess a social security number and be citizens of a NATO country, other than the host country (Germany).

In accordance with the NATO Status of Forces Agreement with Germany, citizens of the host country and non-NATO countries are not eligible for US NAF Employment.

These individuals may be eligible for employment under the Local National (LN) program; you may contact the LN Team at 06565-61-6080 or DSN 452-6080 for more information on eligibility requirements.

Must be able to provide documentation proving residence status overseas.

Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Experience utilizing automated systems and computer software Experience providing customer service and enforcing various policies Experience performing front desk duties Previous experience leading the work of others is highly desirable, but not required Major Duties:

The primary purpose of this position is to perform as a Senior Gest Services Representative in support of the front desk/office operation for Lodging.

The primary duties will include, but are not limited to: Provides training and observes work of new team members and relays work instructions from supervisor Assists in correcting clerical and system errors Balances workload of team members during shift for efficiency Reports all safety violations and maintains log of incidents and reports Documents and resolves straight-forward guest complaints, elevating unresolvable complaints Makes reservations, registers guests, assigns rooms and manages patron accounts Processes payments and statements for guests Prepares various reoccuring reports and updates databases Records maintenance problems and notifies appropriate person/organization Performs other duties as assigned.

If interested in this position, please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12893491