GUEST SERVICES MANAGER
Air Education and Training Command
FreshPosted Mar 6
✓ Fresh Listing
Posted: March 6, 2026 (0 days ago)
This job was posted recently. Fresh listings typically have less competition.
SENIOR GUEST SERVICES REPRESENTATIVE
Air Mobility Command
Department of the Air Force
Job Description
Summary
This job involves working at the front desk of a military lodging facility, where you'll handle guest check-ins, reservations, payments, and basic complaints while also training and guiding newer staff members to keep operations running smoothly.
It's a part-time role with 20-34 hours per week, ideal for someone with customer service experience who enjoys leading a small team in a busy hospitality setting.
A good fit would be a reliable, communicative person who can stay calm under pressure and prioritize guest satisfaction.
Key Requirements
- Experience using automated systems and computer software, such as hotel property management systems
- Strong verbal and written communication skills for interacting with guests and enforcing facility policies
- Proficiency in front desk operations, including handling reservations, room assignments, checkouts, and cashier duties
- Ability to provide on-the-job training, relay instructions, and lead the work of junior team members
- Skills in resolving straightforward guest complaints and documenting incidents
- Knowledge of maintaining logs, reports, and ensuring safety and quality standards are followed
- Previous leadership experience in a similar role is highly desirable
Full Job Description
About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the 92 Force Support Squadron, Fairchild Inn, Fairchild AFB, WA.
The primary purpose of this position is to perform as a Senior Guest Services Representative in support of the front desk/office operation for Lodging.
This is a Regular Part time position; guaranteed 20-34 hours per week; depending on the needs of the facility. Who May Apply: Open to everyone.
Applicants will be categorized by preference(s) and/or priority consideration eligibilities.
An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/13/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience: Utilizing automated systems and computer software (i.e., hotel property management system or equivalent); providing verbal and written communication tactfully when attending to the needs of guests and enforcing various policies, requirements and rules of the facility; performing front desk duties (i.e., reservation requests; assigning rooms; customer checkout procedures; running cashier reports, etc.).
Previous experience leading the work of others is highly desirable. Major Duties:
Responsible for relaying work instructions from supervisor; provides on the job training for new employees; observes work in progress of new team members.
Shares learned best practices of front desk operations. Assists in correcting clerical and system errors. Exhibits work standards while following operational procedures and policies.
Ensures adherence of established quality and safety standards. Balances workload of team members during shift ensuring efficient output of work.
May be asked to provide input to supervisor on employee's performance of assigned work and/or identify training needs. Maintains log of incidents and reports.
Reports all violations of safety to immediate supervisor. Ensures adequate stock supplies and equipment are available to do the work.
Resolves straightforward guest complaints and documents situation with outcome. Elevates guest/employee complaints that are unresolvable at his/her level. Reports incidents to proper authority.
Ensures customer service is the first priority. Receives and confirms room reservations by letter, telephone, email, or personal contact.
Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters.
Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests' checkout statements.
Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.
Updates automated data base on occupancy and checkouts. Maintains current checkout list. Maintains and sells sundry sales items to patrons.
Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated.
Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensures front desk area and lobby remains clean.
Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Performs other related duties as assigned.
If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12903707
Check your resume before applying to catch common mistakes