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Posted: March 16, 2026 (1 day ago)
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Senior Customer Service Clerk - Youth
City of Houston
Houston Public Library
Location
Houston, Texas, 77002
Salary
$1,468 - $1,746.53
per week
Type
Closes
March 24, 2026
Job Description
Summary
This role at the Houston Public Library involves helping library visitors, especially kids and families, by running fun activities like story times and crafts, assisting with computers, and reaching out to schools and community groups to promote library resources.
It's perfect for someone who loves working with people, has energy for engaging youth, and enjoys a mix of desk work, events, and tech support in a busy public setting.
Expect flexible hours including evenings and weekends to keep the library running smoothly for everyone.
Key Requirements
- High school diploma or GED
- One year of clerical or customer service experience
- Strong communication skills, both oral and written
- Proficiency in computer skills and Microsoft Office
- Experience working with diverse backgrounds
- Ability to lift up to 20 pounds and move freely in the library
- Availability for rotating shifts including evenings, weekends, and Sundays
Full Job Description
Applications Accepted From: All Persons InterestedPN#38418
Division: Customer Experience
Section: Central and Oak Forest Libraries
Workdays & Hours: Monday - Sunday, 8:00 am - 8:15 pm (varies)
*Subject To Change
DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS
Houston Public Library (HPL) is seeking team-oriented people with a passion for customer service to work as Senior Customer Service Clerks. Successful candidates will demonstrate strong communication skills, deliver outstanding customer service, and exhibit a genuine interest in engaging with individuals of all ages and diverse backgrounds
The Senior Customer Service Clerk – Youth will:
- Provide customer service at public service desks and by phone.
- Provide programming in the library for all ages including story time, crafts, STEM kits, and after school programs.
- Apply an energetic, enthusiastic, and tech savvy approach to all aspects of service and program delivery.
- Work with and provide outreach to community groups including schools to share library resources with youth and their caregivers through outreach and programming.
- Provide computer and technology assistance to library customers and staff and troubleshoot technology-related issues.
- Assist with shelving and collection maintenance.
- Evening and weekend (Saturday and Sunday) shift work is required. 8:00 am - 8:15 pm / Rotating Shift.
- Perform other duties as assigned.
HPL serves a population of 2.2 million citizens through a network of Neighborhood Libraries spread out across the Houston area, a Central Library, and three Special Collections Libraries. For a listing of our locations, please visit www.houstonlibrary.org/hpl-locations
Applicants are encouraged to submit a Cover Letter and Resume when applying.
About Us:
The Houston Public Library’s mission—Linking YOU to the World—guides our vision to be Houston’s most trusted source of information.
We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society.
From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life.
We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging.
Working Conditions
Position requires stooping and bending; lifting of library materials up to 20 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing
Requirements
EDUCATION REQUIREMENTSRequires a high school diploma or a GED.
EXPERIENCE REQUIREMENTS
One (1) year of clerical/customer service experience is required.
LICENSE REQUIREMENTS
None
Qualifications
- Proficient computer skills and working knowledge of Microsoft Office
- Experience working with people of diverse backgrounds.
- Ability to communicate effectively orally and in writing.
- Strong interpersonal skills and the ability to collaborate with others.
- Experience working with children and families.
- To better serve our diverse communities, fluency in a foreign language, especially Spanish is highly preferred.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
Additional Information
SELECTION/SKILLS TESTS REQUIRED
None
However, the Department may administer a skill assessment evaluation.
However, the Department may administer a skill assessment evaluation.
SAFETY IMPACT POSITION No
Pay Grade 12
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832.393.1472).
If you need special services or accommodations, call 832.393.1472. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
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