Customer Service Representative III/ Drinking Water Operations

Full Job Description

Applications accepted from: ALL PERSONS INTERESTED
Section: Houston Water/Drinking Water Operations
Reporting Location: 2700 Dalton
Workdays & Hours: Monday - Friday, 7 a.m. - 4 p.m.*
*Subject to change

DESCRIPTION OF DUTIES AND ESSENTIAL FUNCTIONS:
In this position, you will work as part of a customer service team providing support to internal and external customers. Responsibilities will include working closely with managers, supervisors, senior inspectors, outside agencies, and the public to resolve concerns and inquiries, as they relate to Distribution System Maintenance and Operations. Utilize INFOR to research, create, update and close service requests and work orders. Coordinate section activities; providing support and problem-solving resolutions on day-to-day issues. Organize and schedule resources to meet production requirements. Conduct research on special management requests. Direct and interpret the research and analysis of customers' problems and inquiries. Act as liaison to various service lines within the department. Compile, maintain, and monitor various reports and records. Scanning of section documents and maintaining electronic and hard copies of files. Draft correspondence: proof/edit documents for accuracy, content, and format. Perform other related duties as assigned.

WORKING CONDITIONS:
Position is physically comfortable; the individual has discretion about walking standing, etc.

This is a Department of Public Works and Engineering Emergency Management Position at the Tier III Level.

Requirements

EDUCATIONAL REQUIREMENTS:
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS:
Three (3) years of administrative or customer service-related experience are required.

Substitutions: Associate’s degree may be substituted for up to two (2) years of experience. Bachelor’s degree may be substituted for the years of experience.

LICENSE REQUIREMENTS:
None

Qualifications

Preference will be given to applicants who:

• Perform at an advanced level in Microsoft Word, Excel, and Outlook are proficient in INFOR IPS or a work order tracking system
• Has a valid Texas Driver License and compliance with the City of Houston's policy on driving.
• Handle multiple assignments simultaneously, are detail-oriented, and committed to quality work.
• Demonstrate excellent verbal and written communication skills including phone & email etiquette
• Exhibit strong attention to detail, initiative and resourcefulness.
• Adept with compiling data for reports.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

Additional Information

SELECTION/SKILLS TESTS REQUIRED: None
However, the department may administer a skills assessment test.

SAFETY IMPACT POSITION: NoIf yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-8085.

If you need special services or accommodations 832-393-8085 (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.