Senior Community Worker- CA Children's Services-Spanish Speaking Pref (Department Promotional Only)

Full Job Description

The County of San Mateo Family Health Services Division is seeking an experienced and qualified Senior Community Worker - Spanish Speaking Preferred to serve in the Enhanced Care Management (ECM) Program within California Children's Services (CCS), Family Health Services Division. To be eligible for ECM, one must have CCS and have additional care management needs beyond the CCS condition. CCS is a tax-supported statewide program that helps children and young adults up to 21 years old who have certain medical conditions. CCS provides services such as arranging, directing, and paying for medical care, occupational and physical therapy, equipment, and rehabilitation. To learn more about the California Children's Services program, please visit https://www.smchealth.org/ccs.

The Senior Community Worker will provide enhanced care management to the highest-need members and provide intensive coordination of health and health-related services to designated CCS clients through in-person field/home visits and electronic contacts via telephone or video calls. The Senior Community Worker will provide core services such as outreach and engagement, comprehensive assessment and care management planning, coordination of and referral to community and social support services, enhanced coordination or care, member and family support, health promotion, and comprehensive transitional care. Under the direction of the Community Program Supervisor, the Senior Community Worker will work in collaboration with the Medical Therapy Unit and Health Plan of San Mateo Whole Child Model to ensure client needs are met. Requirements of the position include knowledge and ability to easily navigate through electronic health records and provide accurate and descriptive documentation in client files.

The ideal candidate brings at least two years of recent experience conducting comprehensive assessments, care coordination, health advocacy, and referrals to community-based services. Familiarity with the CCS and ECM programs is highly desirable. This individual is able to work independently as well as collaboratively within a multidisciplinary team, communicates clearly and effectively both verbally and in writing, and demonstrates flexibility in adapting to changing environments. Possession of a valid California Driver’s License or equivalent is also required.

The current vacancy is a Full-Time, Regular position.

Requirements

Duties may include, but are not limited to, the following:

• Assess and monitor client needs and develop individual care/recovery/support plan based on the needs of the client.
• Prepare and/or coordinate the preparation of informational and outreach materials, basic correspondence and reports, and other documents regarding program activities.
• Assist staff in developing strategy for conducting and maintaining effective relationships with the community; interpret community needs and cultural patterns to professional staff members.
• Performs crisis intervention by arranging for special services to assist clients in addressing serious personal, financial, employment, and/or family issues; performs crisis intervention.
• Establish and maintain collaborative relationships with community resources.
• Conduct home and field visits to assess and monitor client needs and ensure adherence to individual care plans.
• Provide information and refer clients to appropriate social services agencies; research community resources for clients; work closely with other County staff to coordinate various functions of outreach and referrals.
• Provide educational services to the clientele served; schedule, arrange, and assist in the facilitation of educational programs and activities to support client health/wellness, recovery, self-sufficiency, or employment goals.
• Perform outreach to provide education and information to individuals who may be at risk and unaware of services and/or prevention methods; inform clients and community members of programs and services and promote participation of groups and individuals in program activities.
• Conduct outreach activities to community organizations to provide information about the program and resources and to secure health, welfare, educational, and other social service supportive programs on behalf of clients; promote participation of groups, businesses, and individuals in program activities; and coordinate the delivery of support services to clients.
• Identify home, family, or community conditions needing improvement and develop, recommend, and implement measures to correct these conditions.
• Assist in the follow up and monitoring of cases for assigned client groups; work with client and case management team to develop and maintain individual development plans.
• Monitor action plans and periodically make contact with clients to assess progress and identify support needed to aid clients in pursuing interim goals as planned.
• Advocate with external agencies, employers, and other organizations, to help ensure that the client is represented and informed of processes and procedures, to resolve issues and disputes with third parties, as well as engage in communications on behalf of the client.
• Assist clients in a wide variety of daily living activities, such as completing applications and forms, providing transportation, budgeting, and navigating support service systems.
• Represent the division or section on internal and community committees and task forces as assigned representing the needs of the community or of individual clients; attends and participates in community events.
• Act as an interpreter in contacts involving non-English speaking residents.
• Attend staff and in-service meetings.
• Develop immediate solutions to emergency problems and expedite delivery of needed services.
• Perform special assignments, projects, or other related duties as required.

Qualifications

Note: The level and scope of the knowledge and skills listed below are related to job duties as defined under Distinguishing Characteristics.

Knowledge of:

• Applicable federal, state, and local laws, rules and regulations and County program policies and guidelines.
• Problems, needs, attitudes and behavior patterns of disadvantaged individuals and of the total community served.
• Modern office practices, methods, computer equipment and applications related to the work.
• Social and community resources.
• Basic techniques and dynamics of assessment and engagement.
• Techniques for group and individual counseling.
• Basic case management techniques and processes.
• Perform effectively in stressful, emotional, and confrontational situations.
• Recognize factors causing reaction or changes in a client’s condition or behavior.
• Evaluate information received and make appropriate recommendations and referrals.
• Identification, development, and utilization of social and community resources.
• Techniques for effectively representing the County in contacts with the general public, other agencies, community groups, and various business, professional, educational, and regulatory organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, clientele, and staff.

Skill/Ability to:

• Effectively market and represent a program, its clients, and services to external agencies.
• Interpret, explain, and apply administrative and departmental policies and procedures.
• Organize, maintain, and update office database and records systems.
• Organize own work, set priorities, and meet critical time deadlines.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Interpret agency programs and policies to members of the community served.
• Write clear and comprehensive reports.
• Analyze problems, formulate plans and put them into effect with a minimum of supervision.
• Stand and walk for extended periods of time and lift and carry equipment and supplies used in the course of the work.

Education and Experience:
Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way of gaining the knowledge and skills is:

• Two years of experience providing community services of a remedial and educational nature which includes experience counseling and conducting outreach to the client population served.

Licensure/Certification:

• Possession of a class C California driver license or equivalent.

Physical Demands:
Must possess mobility to work in the field as well as an office environment; to operate a motor vehicle for home visits, jail visits, to attend meetings, and visit various County sites; to inspect sites including client homes; vision and smell to assess environmental situations, identify conditions, and to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. The job involves fieldwork requiring frequent walking on uneven terrain, climbing and descending structures to access client homes and interact with members of the community. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate above-mentioned tools and equipment. Positions in this classification bend, stoop, kneel, reach, and climb to perform work. Employees must possess the ability to lift and carry materials, objects, and children weighing up to 60 pounds, with the use of proper equipment.

Environmental Elements:
Employees frequently work outdoors and are exposed to varying weather conditions, loud or excessive noise levels, unpleasant odors, dust, fumes, allergens, vermin, parasites, or insects, toxic substances; infectious agents, and cold and/or hot temperatures. Incumbents may be exposed to blood and body fluids performing duties. Protective clothing such as gloves, masks, or gown may be necessary when performing client assessments or when supporting client job training. Employees may interact with members of the public or with staff in a highly emotional setting while interpreting and enforcing departmental policies and procedures.

Additional Information

Departmental Promotional Only. Only current County of San Mateo employees in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date may apply.

The examination process will consist of an application screening (weight: Pass/Fail) based on the candidates' application and responses to the supplemental questions.

Candidates who pass the application screening will be invited to a performance exam (weight: 100%).

Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification.

All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.

All examinations will be given in San Mateo County, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button.

If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply.

Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form.

A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULERecruitment closes: Thursday, February 19, 2026, by 11:59 PM PSTApplicant Screening: Week of February 23, 2026Panel Interviews: Week of March 2, 2026 About the CountySan Mateo County is centrally located between San Francisco, San Jose, and the East Bay.

With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities.

The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment.

The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply.

Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.

Analyst: Debbie Kong (02052026) (Senior Community Worker - G117)