Community Services Assistant

Full Job Description

The incumbent will be responsible for safely transporting clients—including individuals with disabilities—while ensuring timely, courteous, and professional service at all times. Key duties include maintaining the cleanliness and safety of the assigned vehicle, promptly reporting any damage or maintenance needs, and adhering to all transport protocols. Clear and consistent communication with dispatch, clients, care teams, and other departments is essential, particularly regarding patient discharges, mobility needs, and overall transport logistics. The incumbent will also be responsible for accurately tracking vehicle mileage and maintaining comprehensive records for all patient transports.

The ideal candidate will have a strong background in patient care, with direct experience supporting individuals with disabilities.

EMT or ambulance transport experience is highly preferred, as is prior work in medical, emergency response, or other clinical care environments.

Candidates should be comfortable assisting clients with mobility challenges and ensuring their safety and comfort throughout the transport process.

Schedule: Mon-Fri 9/80 8:00 a.m.- 5:30 p.m.

Location: 3625 14th Street, Riverside, CA 92501

Physical Requirement: Ability to drive for extended periods and lift objects weighing up to 50 pounds unassisted with or without reasonable accommodation.

Applications will be reviewed in the order of when it was received

This posting is subject to being closed at a maximum number of applicants.

Meet the Team!

Riverside University Health System – Behavioral Health is a leading provider of mental health and substance use services in Riverside County.

With a dedicated team of professionals, including psychiatrists, clinicians, peer specialists, and paraprofessionals, RUHS-BH serves over 45,000 individuals annually.

We are committed to delivering culturally competent, evidence-based care across all ages. Our programs, including Mental Health Services, Substance Use Services, and the Public Guardian’s Office, address the diverse needs of our community.

At RUHS Behavioral Health, you’ll join a compassionate, innovative team where your skills make a real difference. We offer opportunities for growth, collaboration, and meaningful impact.

If you’re passionate about advancing your career while improving mental health in Riverside County, RUHS Behavioral Health is the place for you!

For more information, please visit www.ruhealth.org/behavioral-health

Requirements

• Provide basic information and educational materials of departmental and program services; help the community, clients and/or the public understand policies and procedures.

• Establish effective lines of communication between the department, community, clients, and/or the public; provide feedback, both verbally and in writing, to appropriate professional staff members regarding the community, clients, and/or the public response to program services.

• Conduct formal and informal meetings to provide information to individuals regarding problems they are experiencing; interview clients and/or the public to gather basic information; assist the public in completing necessary forms and paperwork.

• Track and log appropriate information (e.g., individuals contacted, services provided, participant information, verification of eligibility, and/or resources utilized).

• Supervise the behavior and conduct of minors in various situations.

• Monitor and report to professional staff on client and/or the public progress and adherence to rules of established agreements, responses and interactions during approved family visitations.

• Identify and report problem situations to professional staff; log appropriate information and progress reports.

• Schedule appointments for services and refer clients and/or the public to other agencies when appropriate.

• Coordinate and/or provide necessary transportation to clients and/or the public; assist professional staff by making home visits.

• Perform computer inquiries, records and/or background checks on clients and/or the public.

• Initiate and compose routine correspondence; compile a variety of narrative and statistical reports; locate, receive, obtain, and/or file court dockets; prepare list of dockets not received.

• Review register of action; track cases on a monthly basis to remind professional staff of cases needing progress reports; maintain and update files.

• Assist in coordinating community events including scheduling, outreach and logistics; maintain and update records related to participation, outcome and public feedback.

• Provide support and educate participants regarding Department outreach services, education events and/or programs.

Qualifications

OPTION I
Experience: Six months of public contact.

OPTION II
Education: Completion of 9 semester or 12 quarter units from an accredited college or university, preferably with coursework in behavioral or social sciences, or a related field to the assignment.

ALL OPTIONS
Knowledge of: The basic needs and problems of disadvantaged groups and various other groups (e.g., the elderly); multi-cultural and ethnic differences.

Ability to: Learn basic principles of various human services programs; understand the cultural and social factors affecting behavior patterns; effectively communicate social, cultural and behavioral facts to professional staff and community members; communicate effectively and establish and maintain good relations with a wide range of social and ethnic groups; obtain and record accurate information.

Additional Information

Questions: For further information regarding this posting, contact the recruiter:
Veronica Zuno - VZuno@rivco.org or 951-955-1449. Please allow 1-2 business days for a response to general inquiries.

This classification's rate of pay will be set in accordance with California Senate Bill 525 requirements for applicable departments.