Senior Cash Management Specialist (Departmental Promotional Only)

Full Job Description

The Treasurer-Tax Collector’s Office is seeking a skilled and detail-oriented Senior Cash Management Specialist to support daily operations within the cash management area. This position plays a vital role in ensuring the accurate and timely processing of County revenues, while also providing guidance and support to cashiering staff.

In this role, you’ll work in a fast-paced, high-volume environment, managing a wide range of financial transactions and helping to uphold strong internal controls while delivering excellent customer service.

Key Responsibilities

The Senior Cash Management Specialist will be responsible for:

• Provide day-to-day guidance and support to staff who handle cash, checks, and other payments
• Oversee and reconcile daily financial activity across multiple County accounts
• Ensure accurate tracking of funds, including balances, receipts, and disbursements
• Assist with staff scheduling and workflow coordination
• Balance multiple cash drawers and support high-volume cashiering operations
• Address and resolve escalated customer concerns with professionalism
• Research and resolve discrepancies related to banking activity and transactions
• Process payments for taxes, permits, fees, and other County revenues
• Maintain accurate financial records and support reporting needs
• Collaborate with internal departments and serve as a resource at the cashiering counter
• Support staff training, performance feedback, and ongoing operations

Ideal Candidate

The ideal candidate brings a strong attention to detail, a commitment to accuracy, and a customer-centered approach. They are dependable, maintain excellent attendance, and are comfortable working in a fast-paced environment. They take pride in supporting both team success and public service.

They will also:

• Approach their work with integrity and accountability when handling financial transactions
• Learn new systems and processes quickly and apply them effectively
• Communicate clearly and build positive working relationships
• Work both independently and collaboratively to meet team goals
• Use sound judgment and remain composed when navigating complex or high-pressure situations

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Requirements

Duties may include, but are not limited to, the following:

• Provide lead direction to staff engaged in receiving and processing large sums of cash, checks and negotiable items for monies due to the County.
• Direct, train and evaluate the work of assigned staff.
• Provide input, if needed into selection decisions, performance evaluations and disciplinary matters.
• Handle escalated customer issues.
• Research banking statement issues, funding distribution inquiries, and other related transaction-related issues.
• Accept deposits made by other County departments at cashiering window; count monies and verify amounts against deposit permits; issue receipts and credit deposits to County departments.
• Accept cash, checks or other negotiable instruments for the payment of taxes, license fees, permits and other sources of revenue for the County; issue receipts for payment.
• Record and process all incoming and outgoing monies from numerous bank accounts.
• Explain and assist debtors with payment plans.
• Assist in scheduling staff work schedule.
• Maintain accurate records of debtor information and transactions.
• Act as liaison between debtors and revenue collectors at the front counter/cashier window.
• Manage cash drawers for property tax, treasury deposits and revenue collection.
• Explain procedures, interpret Court orders for purposes of determining amount and collection of appropriate fees and payments.
• Balance cash drawers, security statements and other revenues daily by tracking prior balances, revenues received and monies disbursed. Reconcile warrants and checks issued by the County with bank statements to check for proper dollar amount and correct numerical sequence.
• Issue stop-payments on County checks, following established procedures.
• Prepare checks for remittance processing, calculate batch totals and maintain relevant financial logs and records.
• Operate office equipment and use relevant computer systems and software in completing transactions.
• Maintain various financial records and provide various fiscal office support related to collections.
• Perform related duties as assigned.

Qualifications

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

• Three years of experience as a bank teller within the last five years.

Knowledge of:

• Methods, practices and terminology used in the proper management of cash, collections and other negotiable instruments.
• Banking methods and terminologies.
• Revenue collection payment plans and debtor requirements.
• Basic financial record keeping practices, including balancing and reconciling reports.
• Business arithmetic including percentages and decimals.
• Office practices and procedures, including filing and the operation of standard office equipment and computer systems.
• Basic business data processing principles.
• Customer service principles, including the handling of irate and distressed people.

Skill/Ability to:

• Knowledge of basic supervisory principles and practices.
• Ability to plan, assign, direct and review the work of others.
• Ability to solve operational problems and guide staff in like manner.
• Handle large amounts of cash, checks and other negotiable instruments accurately.
• Use a cash register and/or keyboard with moderate speed and a high level of accuracy.
• Read and interpret court information sheets in order to best instruct debtors/clients on what court has ordered them to pay.
• Handle revenue collections from more than one source.
• Balance and reconcile monies and prepare financial records.
• Make accurate arithmetic calculations.
• Coordinate several activities and meet critical deadlines.
• Organize and maintain accurate files and records.
• Establish and maintain effective working relationships with those contacted in the course of the work.
• Maintain attention to detail despite frequent interruptions.
• Communicate effectively and deal tactfully and courteously with the public and remain calm under stressful situations.

Additional Information

Departmental Promotional Only. Only current County of San Mateo employees in the Treasurer-Tax Collector’s Office with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date may apply.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions.

Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Depending on the number of applicants an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification.

All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.

All examinations will be given in the County of San Mateo, California and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the “Apply” button.

If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply.

Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form.

A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT TIMELINE
Final Filing Date: Wednesday, April 22, 2026, at 11:59PM PST
Application Screening: April 23 and/or April 24, 2026
Panel Interviews: May 5 and/or May 6, 2026

About the County
San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.

The County of San Mateo, as an employer, is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer. We seek to hire, support and retain employees who reflect our diverse community.
We encourage applicants with diverse backgrounds and lived experiences to apply.