SENIOR BUSINESS PROCESS IMPROVEMENT ANALYST

Full Job Description

This position is located in the Office of the General Counsel, Managing Executive's Business Solutions Office, which is responsible for managing the office's resources including finance, contracts, eDiscovery and Litigation support, technical support and personnel.

All qualification requirements must be met by the closing date of this announcement. Time-in-grade for this announcement is one year at the GS/SK-13 level.

Qualifying experience may be obtained in the private or public sector.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Applicants are responsible for confirming all required materials are submitted by the deadline.

Please check the 'How You Will Be Evaluated' and 'Required Documents' sections carefully, as missing documents will render the application incomplete and ineligible for review.

MINIMUM QUALIFICATION REQUIREMENT: SK-14: Applicant must have at least one year of specialized experience equivalent to at least the GS/SK-13 level: Developing detailed change management plans, goals, and objectives for short and long-range implementation of programs; AND Providing guidance in developing, implementing, evaluating, and improving processes/procedures to monitor the effectiveness, efficiency, and productivity of program segments; AND Creating, implementing, and monitoring action plans to improve internal processes through performance dashboards and key performance indicators (KPI's).

Major Duties:

Draft correspondence, recommendations, reports and memoranda related to management, operations and administrative programs.

Manage a variety of special projects, which involve working with staff at all levels both within and outside of OGC, through communicating and providing information, compiling data, reviewing and drafting reports for management review.

Work includes the Congressional Budget Justification, the Management Assurance Assessment and Statement, the Legal Representation Statement, and the Management Representation Letter.

Conduct usage assessments of OGC managed e-discovery and litigation support resources.

This includes working with OGC vendors on reporting requirements of e-discovery and litigation support systems, applications, and software.

Communicate with technical and non-technical staff regarding specific technological applications, and trains or otherwise provides technical assistance in the use of Casepoint, CaseMap, TextMap and other e-discovery and litigation support software.

Develop and execute comprehensive change management plan including communication strategy, training and support, identifying risks, conducting impact assessments, monitoring change adoption, and building stakeholder engagement.

Effectively manage projects, and exercise expertise with project and program management principles, requirements, and best practices.