CWS Case Manager - Family Preservation / 61092145
State of South Carolina
FreshPosted Apr 15
✓ Fresh Listing
Posted: April 15, 2026 (6 days ago)
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Reservation Clerk NF-2
United States Army Installation Management Command
Department of the Army
Location
Location not specified
Salary
$18 - $20
per hour
Type
Closes
April 29, 2026
Job Description
Summary
This job involves working as a clerk at an Army hotel in Germany, handling guest reservations through phone, email, and fax while providing information about hotel services and local activities.
You'll manage details like deposits, waitlists, and confirmations to ensure smooth operations.
It's a good fit for someone with customer service experience in a busy environment and solid basic computer skills.
Key Requirements
- Work experience providing information on hotel services, locations, and activities
- Experience answering and resolving guest questions and concerns
- Basic computer skills for using online reservation systems
- Ability to type at least 40 words per minute
- Proficiency in handling reservations via telephone, fax, email, or letter
- Skills in managing deposits, waitlists, and verification of guest information
- Attention to detail for preparing reports and guest lists
Full Job Description
This position is located at USAG Wiesbaden - MWR, Wiesbaden Army Lodge, Wiesbaden, Germany. Incentives and Bonuses Incentives will not be paid. Resumes must be two pages (or less).
Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
A qualified candidate must possess the following: Work experience performing the following duties: Provide information on hotel services, the installation or area locations and activities; answer and/or resolves questions and concerns; validate that guest information is current.
Basic computer skills. Ability to type 40 words per minute. Claimed experience must be verifiable through your resume. Assumptions will not be made. Major Duties:
- Serves as a reservation clerk in a large hotel assigned to various reservations and related clerical functions requiring use of on-line computer.
- Receives and confirms reservations via telephone, fax, letter or e-mail. Receives daily mail and fax correspondence and processes necessary action.
- Analyzes deposit log and takes appropriate action. Clears waitlist according to priority procedures and processes e-mail request for reservations.
- Prints deposit due report and deletes reservation if deposit has not been received by the due date. Verifies all information is correct on reservation confirmation prior to mailing,
- Prepares a distinguished guest list for use by each affected department.
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