REPOST APS Case Manager / 61012570
State of South Carolina
FreshPosted Mar 13
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Posted: March 16, 2026 (0 days ago)
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REPOST DSS Connect Specialist / 61058192
State of South Carolina
Department of Social Services
Location
South Carolina, 29201
Salary
$38,841 - $43,900
per year
Type
Full-Time
More Other jobs →Closes
March 23, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves working in a call center for South Carolina's Department of Social Services, where you'll answer calls from people seeking help with food assistance (SNAP) and financial aid (TANF) programs, handle complaints, document cases, and track issues to improve services.
It's a customer service role focused on supporting families and vulnerable adults by connecting them to the right resources.
A good fit would be someone with strong communication skills, patience for dealing with upset callers, and experience in administrative or social services work who wants to make a difference in the community.
Key Requirements
- High School Diploma plus four years of clerical, administrative, social work, correctional, business administration, or general business experience
- OR Associate's Degree plus two years of relevant experience in the listed fields
- Valid driver's license
- Ability to perform general casework and customer service in an inbound call center
- Proficiency in documenting cases and disseminating communications using agency systems
- Willingness to perform emergency shelter duties, such as Red Cross assignments, as needed
- Compliance with federal legislation, state laws, regulations, and agency policies
Full Job Description
Do you have a passion to provide meaningful work in the community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of children, families, and vulnerable adults? Then the South Carolina Department of Social Services has the right job opportunity for you.Special Notice: This is a REPOST -- Previous applicants are still being considered and do not need to re-apply for this position.
Job Duties:
- The DSS Connect Specialist performs general casework and customer service duties in an Economic Services inbound call center. Prepares correspondences, tracking logs, and special assignments as required by supervisor.
Answers constituent calls regarding SNAP and TANF benefits in a centralized inbound call center environment and escalates constituent complaints regarding benefit delivery to the appropriate Economic Services Center for review and resolution within the required time frame and in accordance with federal legislation, state laws and regulations, and Agency policy and procedures.
Disseminates SNAP/TANF reported changes to the Economic Services Center.
Ensures proper documentation of all cases and case actions taken, as well as disseminating client communications/notices via the agency CHIP and/or SCOSA systems.
Communicates with State and County DSS staff, to facilitate appropriate action regarding information reported through the constituent call process.
- Maintains automated complaint database and other tracking reports in an effort to track constituent calls and responses and to identify county and/or statewide trends regarding constituent issues.
- Performs Red Cross shelter duty or other emergency shelter duty or services as directed.
Requirements
A High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience.
An Associate's Degree and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience.
Additional Information
This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.A valid drivers license is required. May require some overnight travel.
If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.
The South Carolina Department of Social Services offers an exceptional benefits package that includes:
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- Paid Parental Leave
- State Retirement Plan and Deferred Compensation Programs
DIVISION: Economic Services / Richland County
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