REPOST County Administrative Support Specialist II / 61012528

Full Job Description

Special Notice: This is a REPOST -- Previous applicants need not re-apply for this position.

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties:

• The Administrative Specialist II is responsible for the administrative functioning of the clerical area of Cherokee County DSS office to include supervising the clerical staff responsible for answering the telephones, greeting and serving customers and performing duties related to the Economic and Human Services programs.

• Supervises administrative support staff in the Intake, Referral and Reception areas and Mail room; supervises staff person responsible for keying mileage and assuring state vehicles are properly maintained; completes performance evaluations of staff and addresses performance and conduct issues.

• Ensures that staff maintains a professional and courteous manner while serving clients, general public and other staff members.

• Ensures all applications are thoroughly researched and staff use agency systems for processing online and paper applications; ensures mail is processed timely; FA mailboxes are checked several times daily and mail is routed appropriately.

• Assigns work, advises staff and upper management when changes in procedure are necessary to ensure that quality is provided to customers. Addresses complaints of walk-in customers and those via phone.

• Organizes and implements policies and procedures within the work area; works with county Advocate to address concerns/complaints.

• Reviews work of subordinates for accuracy through spot checks, direct observation of employees' work and through customer complaints.

• Provides and/or assures that new staff is trained in policies and procedures; cross train employees.

• Schedules coverage of front desk receptionist area, schedules lunch hours and leave to assure adequate coverage of area.

• Performs job delivery and/or performance with positive or appropriate customer service delivery to clients, the public and co-workers as integral requirement.

• Participates in Red Cross training and shelter duty or other emergency shelter duty/services as directed; performs related duties as required.

• Other assigned duties.

Requirements

A High School Diploma and relevant experience in business management, public administration, or administrative services.

A Bachelor’s or Associate Degree may be substituted for all or part of the work requirements.

Additional Information

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must have a valid driver’s license and access to motor vehicle. Ability to enter information into computer. Must have a high tolerance for noise or irate clients. Must be able to travel to attend regional and/or state meetings and training.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Program

DIVISION: Economic Services / Cherokee County