Relationship Manager - Member Specialist (Administrative Officer 2)

Full Job Description

Are you a skilled communicator with exceptional problem-solving skills and a passion for serving others?

The Pennsylvania Municipal Retirement System (PMRS) provides a dynamic and collaborative workplace where individuals are empowered to reach their full potential.

We are looking for a relationship manager interested in building strong personal relationships and providing exceptional client services. Apply today to take advantage of this exciting opportunity!

Requirements

As a Relationship Manager (Member Specialist), you will be the primary point of contact for members partnering with PMRS to serve their pension needs.

Relationship Managers are key members of our Client Relations team, ensuring that our members receive the highest level of care and attention.

You will be responsible for advocating on behalf of our members, providing industry expertise, assisting in expanding upon current relationships, and assisting in building new business relationship opportunities.

Additionally, you will work closely with a team of Relationship Managers, including Municipal and Member Specialists.

Team members in this position disseminate accurate and timely information to members, PMRS management, other appropriate PMRS personnel and, where applicable, external employer parties.

If meetings or other multi-party communications are determined to be needed, it is expected that PMRS employees will actively establish the multi-party communications and/or participate if requested and facilitate all communication.You will have the opportunity to play a pivotal role in enhancing the client experience and promoting the PMRS brand by attending client meetings, seminars/conferences, and presenting at these events, if applicable.Apply today to join a work culture that focuses on creativity, growth, and camaraderie!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:45 AM to 4:15 PM, Monday - Friday, with a 60-minute lunch.
• Please note, the selected candidate must be able to travel as needed for the role, which includes maintaining any credentials necessary for independent travel.

Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week, upon successful completion of the required training period..

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Administrative Officer 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Three years of experience in progressively responsible and varied office management or staff work, including experience in personnel management, budgeting, or procurement; and a bachelor's degree; or
• Any equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.