Regional In-Reach Coordinator

Full Job Description

STATE OF COLORADO RESIDENCY REQUIRED AT TIME OF APPLICATION

***This position will support Region 8 located in South Central Colorado - Alamosa, Conejos, Costilla, Mineral, Rio Grande, Saguache Counties***

NOTE: This announcement may be used to fill multiple openings.

Envision yourself working at HCPF

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

As part of the State of Colorado, HCPF offers a competitive benefits package:

• PERA retirement benefits including PERA Defined Benefit Plan, PERA Defined Contribution Plan, plus 401K and 457 plans

• Medical, Dental, and Vision insurance coverage

• Automatic Short-Term and Optional Long-Term Disability Coverage

• Life and AD&D Insurance

• Flexible Spending Accounts (FSAs)

• Family Medical Leave Act (FMLA) job protection and State of Colorado Paid Family Medical Leave (PFML)

• 11 Paid Holidays Annually and Accrued Annual and Sick Leave

• Accrued Sick Leave for State of Colorado Temporary Employees

• Flexplace and Flextime work arrangements

• Variety of discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program

• Free RTD EcoPass to all eligible State Employees

• Credit Union of Colorado Membership Eligibility

• Some positions may qualify for the Public Service Loan Forgiveness Program. For more

information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs. https://dhr.colorado.gov/dhr-resources/student-loan-forgiveness-programs

We are looking for a for an In-Reach Coordinator for the Office of Community Living (OCL), Compliance and Innovation Division!

We are onboarding new employees using a hybrid approach. The Department supports flexible work arrangements. Depending on the business need and description of the position, we have options that range from fully remote, hybrid, to full-time in the office. Specific discussions about the schedule will be discussed during the offer stage.

Work Unit Description

The Compliance and Innovation Division is responsible for ensuring the Office of Community Living supports efforts and processes assisting members moving from an institutional setting into a community setting and diverting members from more restrictive settings through education and resource support and connection.

The In-Reach Unit exists to support individuals in need of Long Term Services and Supports for transitioning into the community from an institutional setting and to assist with diversion into an institutional setting through education and referrals to supporting agencies.

The unit oversees Group In-Reach, Individual In-Reach, Rapid Reintegration, At-Risk/Diversion projects and other OCL program functions, as necessary.

This unit works in coordination with other divisions to align with parallel and ongoing efforts to ensure that programming is consistent with all state and federal policy guidance.

It is the goal of the In-Reach Unit to support Medicaid organizations that help individuals access adequate care, regardless of age, disability or geographic region.

The Unit plays an important role in working toward the Department’s mission to improve access to cost-effective, quality long-term care services and support for Coloradans.

Requirements

Position Summary

The Regional In-Reach Specialist is responsible for supporting individuals residing in Nursing Facilities (NFs) by ensuring awareness of Home and Community-Based Services (HCBS) and facilitating successful transitions to community settings.

This position leads In-Reach, training, technical assistance, and stakeholder coordination efforts to promote person-centered practices and compliance with Department of Justice (DOJ) agreement requirements.

This role also provides escalation support, resolves complex transition barriers, and contributes to program performance, quality improvement, and data tracking efforts statewide.

Key Responsibilities

• Provides support to residents, family and staff in Nursing Facility (NF) to ensure understanding of Home and Community Based Services and other community living options.

• Consult with NF staff to provide guidance on creating a consistent understanding of the process across facilities, and support knowledge gaps through turnover to ensure person-centered processes.

• Consult with NF residents through In-Reach activities, educating them on transition services and community resources available to residents.

• Collaborates with facilities to ensure that residents have access to independent referral sources. This position ensures that there is a referral station accessible in each facility providing referral sources in multiple modalities, local contact information, and resource guides.

• Implements or attends resident council meetings.

• Distributes materials to facilities to provide contact information and overview of community-based resources.

• Ensures that current contact information is visibly posted in each facility, and instructs residents how to access this information.

• Completes Group and Individual In-Reach activities as outlined in the voluntary DOJ agreement Position is a resource to NF staff for technical assistance and ongoing communication.

• Works with NF administration and staff to implement internal training to be managed by NF staff, with quality oversight provided by this position.

• Completes all tasks outlined in the LCA contracts for the Regions without Contractors.

• Coordinates referrals to Case Management Agencies (CMAs), RAEs, Local Contact Agencies (LCAs), and Transition Coordination Agencies (TCAs).

• Investigates barriers to transition including eligibility, housing, service authorization, discharge delays, and inter-agency coordination issues.

• Collects and analyzes documentation related to escalated cases.

• Determines appropriate corrective actions and required follow-up timelines based on established processes.

• Coordinates resolution across multiple entities to ensure timely discharge.

Qualifications

RESIDENCY REQUIREMENT: This posting is only open to residents of the State of Colorado at the time of submitting your application.
Administrator III H1B3XX

MINIMUM QUALIFICATIONS:

Experience Only:

Six (6) years of professional experience supporting individuals with disabilities or older adults, coordinating across stakeholders to resolve complex service issues, and/or providing training and presentations, with knowledge of Medicaid, and/or other community-based services.

OR

Education and Experience:

Bachelor's Degree in Public Policy, Health Care Services, Social Services, or related field, and two (2) years of professional experience supporting individuals with disabilities or older adults, coordinating across stakeholders, resolving complex service issues, and/or providing training and presentations, using knowledge of Medicaid, and/or other community-based services.

Preferred Qualifications

• Experience with educating members on Colorado Medicaid Long-Term Services and Supports (LTSS) programs and Home and Community-Based Services

• Experience supporting individuals transitioning from an institutional setting to the community

• Experience resolving complex escalation, complaint resolution, or complex case management capacity involving multiple stakeholders.

• Lives in South Central Colorado - Alamosa, Conejos, Costilla, Mineral, Rio Grande, Saguache Counties

• Knowledge of adult learning principles demonstrated through education, training, or certification

Skills and Competencies Desired

• Knowledge of HCBS, LTSS, Medicaid programs, and nursing facility operations

• Ability to analyze data and trends to inform decision-making and improve program outcomes

• Strong understanding of person-centered practices and community integration principles

• Strong communication and facilitation skills, with the ability to engage diverse stakeholders
• Ability to build partnerships and coordinate across multiple agencies and systems
• Critical thinking and problem-solving skills, including managing complex cases and escalations
• Strong organizational skills with the ability to manage competing priorities and deadlines
• Experience with data tracking, analysis, and performance monitoring
• Ability to adapt to changing priorities and support change management efforts
• Willingness to travel frequently and work in both field and administrative settings

Work Environment:
Office, sedentary
Travel through the State, primarily serving Region 8 (Alamosa, Conejos, Costilla, Mineral, Rio Grande, Saguache Counties), but assisting other regions as needed.


DEFINITION OF PROFESSIONAL EXPERIENCE: Professional experience is defined as experience that may include: independent judgment and discretion in performing work duties, a level of specialized knowledge, in-depth work requirements such as data gathering, analysis and interpretation, customer service across a broad range of individuals including key personnel, and/or individual accountability for results.

CONDITIONS OF EMPLOYMENT

• All positions at HCPF are security sensitive positions and require that the individuals undergo a criminal record background check as a condition of employment.

• Employees who have been disciplinary terminated, resigned in lieu of disciplinary termination, or negotiated their termination from the State of Colorado must disclose this information on the application.

APPEAL RIGHTS:If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.An appeal or review must be submitted on the official appeal form, signed by you or your representative.

This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

Additional Information

How to Apply (PLEASE READ CAREFULLY)

Please note that ONLY your State of Colorado job application will be reviewed during the initial screening; if you submit a resume and cover letter, they will be reviewed in later stages of the selection process.

Therefore, it is paramount that you clearly describe all your relevant experience on the application itself. Applications left blank or marked "SEE RESUME" will not be considered.

Your application will be reviewed against the minimum qualifications for the position. If your application demonstrates that you meet the minimum qualifications, you will be invited to the comparative analysis process, which is described below.

Comparative Analysis Process

The comparative analysis process will consist primarily of a review of applications against the minimum and preferred qualifications of this position.

Applications will be reviewed in comparison to all others in the applicant pool in order to identify a top group of candidates who may be invited for a final interview.

Depending on the size of the applicant pool, additional selection processes may be utilized to identify a top group of candidates. Applicants will be notified of their status via email.

Failure to submit properly completed documents by the closing date will result in your application being rejected.

ADAAA Accommodations: The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Department of Health Care Policy & Financing is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Minnie Kaur, at anupreet.kaur@state.co.us.

The Department of Health Care Policy & Financing does not offer sponsored visas for employment purposes.