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QA Investigator - Health Professional III - Pueblo Regional Center - On Site
State of Colorado
Colorado Department of Human Services
Location
Colorado, --
Salary
$5,394 - $7,554
per month
Type
Full-Time
More Other jobs →Closes
March 30, 2026
Job Description
Summary
This job involves investigating reports of abuse, neglect, and incidents at a regional center for people with intellectual disabilities to ensure compliance with laws and protect their rights.
The role also includes managing an incident reporting system, analyzing data for trends, and training staff on procedures.
It's a good fit for someone detail-oriented with experience in investigations, compliance, or healthcare quality assurance who wants to advocate for vulnerable individuals.
Key Requirements
- Experience conducting investigations into abuse, neglect, critical incidents, and rights violations in compliance with state and federal regulations
- Proficiency in managing, auditing, and analyzing data in incident reporting systems like GER and iNotify
- Ability to write analytical, factual reports and notify regulatory agencies, law enforcement, and stakeholders
- Skills in training staff on incident reporting, rights of persons served, and related procedures
- Knowledge of program quality assurance, including preparation for licensure and certification surveys
- Strong collaboration with management teams to develop action plans and recommendations based on data trends
- Residency in Colorado and ability to work on-site at the Pueblo Regional Center
Full Job Description
This position is open to current Colorado residents only.
Please note: This recruitment may be used to fill multiple vacancies.
About the work unit
This work unit exists to assure that there is agency-wide compliance with all agency, State, and Federal laws, rules and regulations to maintain Medicaid funding to support the health and welfare and active treatment of all individuals served by this agency within the Intermediate Care Facility for Individuals with Intellectual Disabilities (ICF/IID). The Quality Assurance (QA) Department safeguards and advocates for the human/civil/legal rights of the people served; and assures the development and implementation of agency operating instructions and the training of these procedures. This work unit also evaluates the systems in place in the agency to ensure the health and safety and protection of the rights of persons served.
Requirements
About the Position:
The purpose of this position is to assure that the agency is in compliance with all agency, department, state and federal laws, rules, and regulations that apply to individuals of this agency in protection of their human/civil/legal rights and the development and implementation of the highest quality of services for persons served. The position participates in the agency’s investigation processes for all reports of critical incidents, serious injuries, abuse, neglect, and mistreatment. This position also trains the Rights of Persons Served to agency personnel. Additionally, the purpose of this position is to perform program quality functions, which ensures program integrity and prepares the organization for licensure and recertifications surveys.
Primary Job Duties:
Investigator. Independently conducts investigations in compliance with Labor Relations Alternatives standards and State, and Federal rules and regulations regarding violation of rights of persons served: writes analytical, factual reports related to this process; is responsible for investigative practices including notification to regulatory agencies and law enforcement agencies and interprets guidelines to meet reporting requirements to the Colorado Department of Public Health and Environment, Colorado Department of Human Services, Adult Protections Services, and law enforcement. Reviews recommendations of investigations with the management team for their development of action plans.
Incident Reports. This position is responsible to manage, monitor, review, audit and analyze data in the General Event Review (GER) incident reporting system. If an incident report requires follow-up, the position ensures that follow-up is assigned and completed by appropriate staff members. Position mails copies of incident reports to appropriate contacts and ensures that incident reports are filed accurately and in a timely manner. Position is the expert on the incident report database. Position maintains the database and all information related to data entry. The position is responsible to ensure that all incident reports are entered and all follow up is entered as well.
Position is responsible for conducting training for new employees on the GER incident reporting system. Position is responsible for reviewing monthly and year-to-date data in iNotify to develop reports for use in trending and analysis to identify problems areas and issues for the development of recommendations and solutions.
Program Quality. The position is responsible for collaborating with QAPI presenters to evaluate the relevance of data collection theories and concepts, tailoring them to develop specialized reporting plans for monthly presentations. Beyond standard data entry, the position analyzes complicated data sets to break problems into parts, interpreting findings through the lens of professional standards to design individualized tables, charts, and data summaries. The position conducts advanced trend analysis, using judgment and resourcefulness to identify the root causes of occurrences where established precedents may be unclear or inadequate. Consequently, the position originates and establishes unique action items and corrective plans tailored to specific circumstances to ensure the continuous quality and care of residents.
The position manages and directs the monthly QAPI framework by designing the schedule and workflow for complex data integration. Rather than providing standard suggestions, the position uses judgment and resourcefulness to tailor data collection models and trend-tracking theories to fit the unique clinical needs of the facility, especially where general precedents are non-specific. The position is responsible for originating and updating individualized presentation materials and systems to reflect outcomes where regulations or policies may be unclear.
Position evaluates the relevance of complicated monthly and year-to-date data, breaking the information into parts to reach conclusions that result in new work processes. By drawing analogies from professional standards and concepts, the position identifies unprecedented problem areas and develops a different approach or plan to formulate recommendations and solutions for specific circumstances that standard guidelines do not cover.
Position is responsible for completing audits of data as assigned by the Quality Assurance department and reporting/inputting the data into numerous databases for use by the appropriate PRC departments
Position tracks and maintains materials and results by utilizing Excel spreadsheet.
HIPAA Rules & Regulations. Position will serve as the PRC authority on Health Insurance Portability and Accountability Act (HIPAA) rules and regulations. Responsible for developing, implementing, and maintaining HIPAA policies and procedures and assures compliance with federal law. Develops and conducts educational and training programs on HIPAA for the workforce. Manages, investigates, resolves and reports on non-compliance allegations including contact with patients and workforce and provides recommendations of sanctions and mitigation to the management team. Maintains and generates a weekly compliance report on all HIPAA complaints and compliance issues including resolution.
Training. Establishes standards and evaluates effectiveness of training to professionals and para-professionals on the protection of the rights of persons served and prevention and reporting responsibilities for abuse, mistreatment, neglect, and exploitation, as well as prevention of workplace violence.
Other Duties as Assigned: Perform other duties as assigned.
Qualifications
Six (6) years of relevant experience in an occupation related to the work assigned to this position
OR
Education and Experience:A combination of related education and/or relevant experience in an occupation related to the work assigned equal to six (6) years.
Preferred Qualifications:
Professional investigative and/or compliance experience in a regulatory environment.
Experience conducting investigations and/or audits.
Experience working with datasets and conducting analyses.
Experience utilizing Microsoft Office Suite and Google Suite.
Experience working with confidential records to ensure HIPAA compliance.
Experience working with individuals with intellectual and developmental disabilities (IDD).
Good Work History
Relevant years of State service experience
Conditions of Employment:
Full Background.
CDHS employees (all Direct contact with vulnerable persons): CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers).
Former State employees who were disciplinarily terminated or resigned in lieu of termination must:
Disclose that information on the application.
Explain why the prior termination or resignation should not disqualify you from the current position.
Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination and failure to provide this information will disqualify the applicant from future State employment with CDHS.
CDHS Selection Process Explanation
Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications.
Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.
Preferred Qualifications & Competencies:
Relevant years of state service experience.
Minimum Qualification Screening Process
A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position.
You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process.
You must specifically document your work experience and qualifications in the application form. Do not use "see resume" or "see attached."
You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.
Comparative Analysis Process – Structured Application ReviewAfter minimum qualification screening, the comparative analysis process will involve reviewing and rating of all the information you submit. The comparative analysis step may also include your results from standardized testing.
Your Work Experience/Job Duties
Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.
If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.
Supplemental Questions
Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).
Appeal Rights
You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.
You or your representative must sign and submit the official appeal form for review.
You can find the official appeal form here.
You must be deliver the official appeal form to the State Personnel Board:
By email (dpa_state.personnelboard@state.co.us), or
Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or
Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or
Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.
Contact the State Personnel Board for assistance:
At (303) 866-3300, or
Additional Information
How to apply to the State of Colorado(Youtube Video, Runtime 3:59, Closed Captions Available)
About Us & Benefits
If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS).
Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado.
Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:
Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program.
Our Values
We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve.
We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.
Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.
We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.
Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.
We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.
Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.
ADA Accommodations
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.
This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship.
If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.
EEO Statement
The State of Colorado is an equal opportunity employer
We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services.
Therefore, we encourage responses from people of all backgrounds and abilities.
The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.
The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.
Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.
Additional Support For Your ApplicationToll Free Applicant Technical Support
If you experience technical difficulty with the NEOGOV system (e.g.
uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).
Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.
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