Referral Management Assistant

Full Job Description

About the Position: This position is located at Irwin Army Community Hospital, Ft. Riley, KS Salary negotiation may be available for those candidates who are new to Federal service.

Non-Federal work experience may be creditable for leave purposes Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes providing customer service to patients; utilizing automated computer systems to prepare reports, memos, or correspondence; and maintaining files for the facility.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.

Add the two percentages Major Duties:

• Provide guidance to the patient on how to receive the care requested,
• Contact provider offices to determine if patient was seen and acquire referral results.
• Track completion of all referrals (deferred to the network) by maintaining a suspense system.
• Utilize office automation equipment to compile and type a variety of material including progress reports or memos.
• Complete routine periodic reports to determine percentage of referrals that are being verified or closed correctly.