RECREATION ASSISTANT (INFORMATION TICKETS AND TRAVEL)

Full Job Description

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Information, Tickets, and Travel Office, inside of Outdoor Recreation, on Dover Air Force Base.

As a FLEX employee, you may work anywhere between 0-40 hours per week, on an as needed basis. Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/19/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Must have experience in responsible clerical or office work which includes a demonstrated ability to perform common math problems, use of Microsoft Office products for day-to-day operations, perform basic file operations, and effective time management.

Must also have sufficient experience with cash handling and cash register operations to effectively account for large amounts of cash and credit card payments with little or no errors.

Must be able to account for all consignment and inventory tickets with 100 percent accuracy. Must be able to communicate orally and verbally and possess effective customer service skills.

Must be available to occasionally work non-regular shifts to include evenings and weekends. Must satisfactorily complete a National Agency Check with Inquiries (NACI). Major Duties:

Performs Information, Tickets, and Travel (ITT) duties in preparing and maintaining office records of various types and performs in-depth administrative work.

Sells a variety of tickets to amusement and theme parks, museums, zoos, aquariums, historic sites, cinemas and other attractions within Delaware, Maryland, Pennsylvania, New Jersey New York, Florida and other areas as requested by customers.

Maintains spreadsheets for daily and monthly accounting to include ticket logs, tour reports and unearned income accounts, Air Force Central Ticket accounting sheets, financial transaction register, confirmation reports, Rec Trac, monthly inventories, consignment accounts and NAF purchasing via NAF Purchasing Card.

Schedules, coordinates, and collects payment for ITT scheduled and private coach bus tours. Maintains customer payment logs.

Provides clear and accurate guidance and coordination of ITT information and referral services to both individuals and groups. Performs tour guide services as required for trips and tours.

Programs tour schedules up to one year in advance. Works with Commercial Sponsor Coordinator to program in-kind and monetary sponsorship when available.

Performs day-to-day work effectively and efficiently with little or no supervision. Duties occasionally require night and weekend work. Performs other related duties as assigned by the supervisor.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12910350