Recreation Aid

Full Job Description

This position is located in the Single Sailor/Liberty Program, Athletics Division, of the Morale, Welfare and Recreation (MWR) department, Fleet Activities Sasebo, Japan.

The purpose of this position is to provide assistance in the operation of the Liberty Center.

Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position.

Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candidate possess the following: General experience of 0-3 months and/or high school graduate or equivalent.

Knowledge of the MWR department in order to answer customer questions and/or refer customers to the appropriate activity.

Skilled in keyboarding to include operation of point of sale systems as well as desktop computers. Ability to perform basic computer operations.

Ability to read and comprehend in order to adhere to published rules, regulations, standard operating procedures, checklists, and other guides.

Ability to perform basic custodial tasks (e.g., sweeping, mopping, vacuuming, wiping, dusting, etc.).

Ability to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, and division).

Ability to identify customer needs, deliver expected service and/or resolve routine customer issues. Ability to communicate effectively both orally and in writing. Major Duties:

DUTIES AND RESPONSIBILITIES Position is responsible for assisting with the day-to-day operations of the Single Sailor Center. Greets and welcomes patrons in a friendly and courteous manner.

Provides a casual and warm atmosphere. Enforces operating policies and procedures and ensures that all customers adhere to such policies and procedures.

Places orders for supplies, material requests, marketing requests, and work requests. Promotes harmony with and between patrons of the facility, following prescribed customer relations techniques.

Discusses patron problems and complaints and attempts to resolve them satisfactory. Keeps abreast of all MWR events and other recreational programs and informs patrons of available programs.

Coordinates patron requests for reservations of tours and special events. Answers patrons' questions by phone and inquiries on site. Perform other duties as assigned.