Records Analyst I - Imaging/Indexing

Full Job Description

The South Carolina Public Employee Benefit Authority (PEBA) is the administrator and co-trustee of retirement and insurance programs for over half a million active and retired public employees of the State of South Carolina and their dependents.

Under general supervision, this position will perform clerical duties related to the appropriate handling and processing of incoming and outgoing documents and mail, as well as the distribution of daily reports.

Job duties include:

• Preparing, counting, scanning and indexing documents to the appropriate folders and work-flow queue with minimal errors or interruptions caused by improper sorting or preparation. All documents must be legible and able to be read in the IA folder.
  
  
• Sorting and opening incoming mail and placing in correct bin for scanning or in research box if missing information or delivers to the correct department ensuring that all documents are processed as quickly and efficiently as possible.
  
  

Researching all returned mail by determining the which originating department or group mailed it out and ensuring it is redirected promptly.

Cross checking all operations returned mail in IA folder and UNIX to find a proper address, making necessary corrections and resending.

If unable to identify proper address, mailing to appropriate group to ensure that subscriber receives correspondence.

Processing daily rejection letters by indexing to rejected documents and ensures that the correct letter is printed.

Rejection letters must go out in the afternoon mail to allow benefits administrators to make necessary corrections in a timely manner.

Reporting system issues to direct supervisors to ensure that corrections can be made immediately and that there is minimal disruption to workflow.

Researching all documents that are unable to process due to missing information.

Using UNIX and IA folder, adding information needed to ensure that documents are scanned and indexed to the proper IA folder and workflow queue.

When unable to find information, returning documents appropriately to group for additional information.

• Performs additional duties as needed.

Requirements

A high school diploma and experience in records management, information systems, or office administration.

Knowledge of basic windows computer applications and the ability to work closely with others and exercise judgment and discretion in interpreting and applying policies and procedures.

Additional Information

In addition to 13 paid holidays, this position is eligible for comprehensive insurance programs, retirement plans, and a generous paid leave program.