QUALITY SUPPORT SPECIALIST

Full Job Description

The mission of the Defense Prisoner of War/Missing in Action (POW/MIA) Accounting Agency (DPAA) is to provide the fullest possible accounting for our missing personnel from our Nation's past conflicts to their families and our Nation.

DPAA personnel research, investigate, recover and identify remains of DoD personnel unaccounted for from World War II, the Korean War, the Vietnam War, the Cold War, and the Iraq conflicts and Persian Gulf War.

In order to qualify for this position, you must meet the requirements described below.

You may qualify at the GS-12 level, if you fulfill the following qualification requirement: One year of specialized experience equivalent to the GS-11 grade level in the Federal service (experience may have been gained in the private sector) that demonstrates your ability in (1) Forensic Sciences in order to conduct staff studies of complex or unprecedented quality assurance problems, (2) The principles and practices of quality assurance in scientific laboratories and field operations, (3) Computer data basing, computer system administrative support, and LIMS, and (4) Formulating and recommending actions critical to improving the timeliness and quality of laboratory products.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

You will receive credit for all qualifying experience, including volunteer experience.

All qualifications and education requirements must be met by the closing date of this announcement and clearly documented in your resume. Your resume may not exceed two (2) pages.

For qualifications determinations, it is recommended that applicants include their months and hours worked per week for each employment listed on their resume.

If a determination is not able to be made about the duration of your creditable experience for qualification requirements, you will be removed from consideration.

Read more about what should I include in my federal resume at https://help.usajobs.gov/faq/application/documents/resume/what-to-include ACTIVE DUTY SERVICE MEMBERS: Federal agencies treat active duty service member as veterans, disabled veterans, and preference eligible, when they submit, as part of their application package, a "certification" of active service in lieu of a DD-214, indicating the service member is otherwise eligible and will be discharged or released within 120 days from the date of submission..

A "certification" letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.

This "certification" must include your rank, dates of active duty service, type of discharge and character of service (i.e. honorable), and date any terminal leave will begin.

It must be signed by, or by direction of, the adjutant, personnel officer, or commander of your unit or higher headquarters.

Active duty members that fail to provide a valid "certification" of service with their initial application will be found "not eligible".

Members may be appointed before the effective date of their military retirement/separation if they are on terminal leave.

Current or Former Political Appointees: Agencies must seek prior approval from OPM before they can appoint a current or recent political appointee to a competitive or non-political excepted service position at any level.

If you are currently or have been within the last 5 years, a political Schedule A, Schedule C, or Non-career SES employee in the executive branch, you MUST disclose that to the Human Resources Office.

Time-in-grade requirements must be met by the closing date of this announcement and clearly documented in your resume. Major Duties:

Those selected for the Honolulu, HI duty location are eligible for COLA.

Incumbent typical work assignments may include the following: Assists in maintaining a highly responsive, effective and efficient Quality Assurance Program (QAP) in the DPAA Laboratory by effectively implementing QAP policies that promote extensive evaluation and facilitate direct management actions.

Supplements the controls necessary to accommodate local operating conditions. Completes internal control checklists for all functional areas within established time frames and reports results.

Serves as the lead in investigating the problems, such as leading a special study project or inter-agency working group, to achieve a common understanding of the causes, and in effecting a compromise or developing acceptable alternatives.

Accountable for the ongoing evaluation of the quality, effectiveness, efficiency and utility of laboratory operations, and outputs as they relate to external accreditations, Laboratory Information Management System (LIMS) functions, and maintaining training program records.