Public Safety Shift Supervisor

Education and Experience: A High School diploma, GED or higher and three (3) years of experience in public safety dispatching or call taking. Must successfully pass an audiogram, drug screen and stringent background investigation.

Licenses and Certificates: If assigned to the 911 Communications Center and depending on assignment, must be personally responsible for maintaining the following certificates while employed in this job class: American Heart Association Cardio-Pulmonary Resuscitation (CPR) Health Provider or equivalent and Basic First Aid, and International Academy of Emergency Dispatch (IAED) certifications; Texas Crime Information Center (TCIC) certification; Texas Law Enforcement Telecommunications System (TLETS) certification; and Priority Dispatch Pro-QA certification. Basic Telecommunicator and Crisis Communications certifications from the Texas Commission on Law Enforcement (TCOLE).

All licenses and certificates must be maintained during course of employment, to include Department and Division requirements for continuing education credits.

Special Requirements: If assigned to the 911 Communications Center: Must be a current U.S. citizen (per requirement of TCOLE licensure).

Under direction, oversee and assist with emergency and non-emergency calls for service, radio activity and computer dispatch functions; supervise and integrate the activities and personnel of the emergency communications division on an assigned shift to ensure that all calls for service are properly documented and appropriately handled in a timely manner.

Provide direction to and supervise communicators on an assigned shift. Involves: Assign, schedule, guide and monitor work. Ensure adequate personnel are on duty. Review calls for quality assurance and adherence to established policies and procedures. Ensure that payroll is processed in a timely manner by reviewing leave of records and exception reports for communications personnel. Review all teletype transactions for accuracy. Serve as a liaison between communications management and line personnel. Appraise employee performance. Provide for training and development. Counsel, motivate and maintain harmony. Identify and resolve staff differences, conflicts and deficiencies. Interview applicants; recommend hiring, discipline, termination, merit pay or other employee status changes. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Appraise supervisor of on-going incidents and advises of potentially serious situations.

Perform other administrative duties related to public safety services on an assigned shift. Involves: Monitor the operation of all communications systems. Identify, troubleshoot and correct minor problems. Notify technicians of equipment failures and malfunctions. Maintain security within the communications office to ensure that no unauthorized personnel are present. Review information logs used by supervisors and line personnel to ensure all data is accurate and complete. Initiate call-outs for special units when requested. Provide assistance and act as liaison with personnel of other City departments and outside agencies. Alert and brief officials on public service emergency situations of major impact. Research, investigate and follow-up on citizen and interdepartmental complaints regarding public safety communications operations.

Identify divisional and individual training needs, develop and conduct training as needed. Involves: Research, collect and disseminate training resources and conduct training programs for TCLEOSE telecommunicator and TCIC/NCIC certification. Prepare training programs, lesson plans and conduct teaching assignments in other public safety training programs. 

*Because an evaluation of education and experience will be conducted it is imperative

that applications are completed thoroughly:

• Be sure to list separate job history for positions held

• List detailed job duties, committees, special assignments, etc.

• List accurate dates of employment for each position

• List all education received, degrees, and certifications

A resume and/or other documents will not be accepted in lieu of a completed application. Comments such as "See resume" are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required experience, knowledge and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your resume will eliminate you from consideration for the position.