Lead Public Safety Telecommunicator (Office Automation)
United States Army Installation Management Command
FreshPosted Feb 23
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Posted: February 24, 2026 (0 days ago)
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Public Safety Dispatcher (Office Automation)
United States Army Installation Management Command
Department of the Army
Location
New Mexico
Salary
$62,570 - $81,343
per year
Type
Closes
March 11, 2026
GS-6 Pay Grade
Base salary range: $37,764 - $49,094
Typical requirements: 1 year specialized experience at GS-5. Bachelor's degree + some experience.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves working as a dispatcher in a military base's emergency center, where you'll answer 911 calls, coordinate fire, medical, and police responses, and monitor alarms to keep everyone safe.
It's perfect for someone who stays calm under pressure, communicates clearly, and has experience handling fast-paced situations like customer service or emergency operations.
No advanced degree is needed, but you'll need at least one year of relevant experience.
Key Requirements
- One year of specialized experience operating multi-line phones, computers, or radios to provide information and input data into systems
- Ability to communicate orally with a wide range of people to gather and share details effectively
- Experience complying with standard operating procedures in a fast-paced, changing environment
- U.S. citizenship
- Proficiency in office automation tools for dispatching and data entry
- Ability to provide initial support for emergencies, including medical dispatching
Full Job Description
his is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Major Range Test Facility Base (MRTFB). to recruit and appoint qualified candidates to positions in the competitive service.
About the Position: Serve as a Public Safety Telecommunicator for dispatching Fire, Emergency Medical Service (EMS), and Law Enforcement (LE) responders, monitoring alarms and activating Mass Notification Systems in Army Garrison Public Safety Answering Points (PSAPs) / 911 Centers.
Who May Apply: US Citizens In order to qualify, you must meet the experience requirements described below.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).
You will receive credit for all qualifying experience, including volunteer experience.
Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.
Additional information about transcripts is in this document.
Specialized Experience: One year of specialized experience which involves operating multi-line telephones, computers or radio equipment to provide information to callers; obtaining detailed information from callers and inputting data collected into databases and software systems; communicating orally to a wide range of people to obtain and provide information; and complying with standard operating procedures in a fast-paced and changing environment.
This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). Major Duties:
- Provide emergency services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment.
- Monitor computerized fire and Joint Capabilities Integration Development System (ICIDS) alarm systems.
- Maintain an accurate status of all emergency response equipment and personnel to ensure prompt and accurate response.
- Operate Computer Aided Dispatching (CAD) system, telephones, radios, and station alerting systems.
- Provide initial Incident Command support until responding emergency units arrive on scene.
- Provide emergency medical dispatching assistance to callers with medical emergencies.
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