Public Safety Dispatcher

Full Job Description

Failure to submit any of the required documents/information will result in loss of consideration due to an incomplete application package.

It is your responsibility to ensure all required documents/information has been submitted.

This vacancy is open to Merit Promotion/Status Candidates & those with certain Special Hiring Authorities under announcement number AK-1537-DENA-26-12860891-ST.

You must apply to each announcement separately if you wish to be considered under both recruitment methods. Requirements Continued...

As a condition of employment for accepting this position, you will be required to serve a one-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.

This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service.

In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized.

In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated.

Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications: All qualifications must be met by the closing date of this announcement-01/27/2026-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience.

To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time).

If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

SELECTIVE FACTOR: This position requires a typing proficiency of at least 40 words per minute. You must self-certify your ability to type 40 words per minute during the application process.

Candidates that do not meet this requirement by close of this announcement will receive no further consideration for this position.

- AND - To qualify for this position at the GS-06 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors).

This experience includes activities such as: use of basic computer functions and software programs; typing; answering truncated phone systems and providing detailed customer service; using Radio communications effectively, either in the field, or in an office/base station setting.

You must include hours per week worked.

To qualify for this position at the GS-07 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors).

This experience includes activities such as: providing dispatch services for medical emergencies, law enforcement, aviation, or fire operations; serving as an Emergency Medical Dispatcher (EMD); operating computer systems related to dispatch such as National Criminal Information Network (NCIC), National Law Enforcement Telecommunications system (NLETS), computer aided dispatch (CAD) system or similar; coordinating emergency response to incidents; providing communications and logistical support to responders.

You must include hours per week worked.

To qualify for this position at the GS-08 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors).

This experience includes activities such as: serving as a certified operator of the National Criminal Information Network (NCIC); utilizing a tier 1 or tier 2 computer aided dispatch (CAD) system; performing as an Emergency Medical Dispatcher; independently receiving and prioritizing both emergency and non-emergency calls for service; providing training or leading others in proper public safety dispatching techniques.

You must include hours per week worked.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

This position is located in Denali National Park and Preserve in the Visitor and Resource Protection Division.

Duties include but are not limited to: Performs dispatch and call-taking services for a wide variety of complex public safety-related incidents and operations.

As an advanced senior dispatcher serving in a complex dispatch environment, provides training to lower-graded and/or new dispatchers and informs them on proper procedures as required.

Operates a multi-frequency radio console for multi-units and areas. Prioritizes radio traffic and related communications.

Serves as primary point of contact for Law Enforcement and other public safety responders. Provides training to new employees.

Accesses, analyzes, and utilizes information from a variety of national, state, or local law enforcement-related computer databases/systems/networks.

As an advanced senior dispatcher, works with dispatchers, technicians, and others on troubleshooting computer network outages that do not respond to standard solutions.

At the higher grade levels, provides technical guidance, orientation, and training to new employees or lower-level dispatchers.

Assists law enforcement officers with investigations and court document preparation.

Performs records management duties including maintenance of incident logs, data-entry, quality control, and preparation of statistical reports.

At the GS-2151-06 level, the duties are designed to prepare the selectee for higher-level assignments, and as such the selectee will receive detailed instructions and specific deadlines, will have examples to follow, and work will be subject to review while in progress.

At the GS-2151-07 level, the duties are designed to prepare the selectee for the highest-level assignments.

Selectee will be expected to work more independently while still receiving instructions and specific deadlines. Selectee's work will be subject to review at a decreased interval.

At the GS-2151-08 level, the selectee is expected to work independently with minimal instruction and review. The selectee is expected to train others and take initiative on projects.

Duties will be developmental in nature when filled below the full performance level.

Promotion to the full performance level is neither guaranteed nor implied and will be based solely on your ability to satisfactorily perform the work of the position, existing work at the higher grade level, and recommendation by the position's supervisor.