Public Safety Dispatcher

Full Job Description

These positions are located in Everglades National Park, in the Visitor and Resource Protection Division. Open to the first 100 applicants or until 04/20/2026 whichever comes first.

All applications submitted by 11:59 (EST) on the closing day will receive consideration. Requirements Continued...

Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.

As a condition of employment for accepting this position, you will be required to serve a one year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.

This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service.

In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized.

In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated.

Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Qualifications All qualifications must be met by the closing date of this announcement-04/20/2026-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience.

To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time).

If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

To qualify for this position at the GS-05 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors).

This experience includes activities such as: (a) performing clerical work in direct support of an emergency communications center (b) assisting with public safety dispatching (e.g.

law enforcement, emergency medical, search and rescue, and fire) (c) monitoring and/or responding to radio communications or (d) assisting with answering 911 calls.

You must include hours per week worked.

-OR- EDUCATION: Successful completion of at least four years of education above high school (120 semester hours or 180 quarter hours) from an accredited business, secretarial or technical school, junior college, college or university.

You must include transcripts. -OR- Successful completion of a combination of experience and education as described above.

To combine experience and education, first take the number of months of full-time experience and divide by 12. Multiply the resulting decimal by 100.

Then take the number of credit hours in excess of 60 and divide by 60. Multiply the resulting decimal by 100. Add the percentages together. The total must equal at least 100 percent to qualify.

You must include transcripts.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

ICTAP/CTAP: Current surplus and current or former displaced Federal individuals who have special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) must be well qualified for the position to receive consideration for special priority selection.

Well qualified means that the applicant meets the following: OPM qualification standards for the position; all selective placement factors, where applicable; special qualifying conditions that OPM has approved for the position, where applicable; is physically qualified with reasonable accommodation, where appropriate to satisfactorily perform the duties of the position upon entry; and is rated by the organization at least at the well qualified level on all competencies.

Federal employees seeking CTAP/ICTAP eligibility must submit proof that they meet the requirements of 5 CFR 330.605(2) for CTAP and 5 CFR 330.704 for ICTAP.

This includes a copy of the agency notice, a copy of their most recent Performance Rating, and a copy of their most recent SF-50 noting current position, grade level, and duty location.

Please annotate your application to reflect that you are applying as a CTAP/ICTAP eligible.

If you are selected for Federal employment, you will be required to fill out a Declaration of Federal Employment, OF-306, prior to being appointed to determine your suitability for Federal employment and to authorize a background investigation.

Failing to answer all questions truthfully and completely or providing false statements on your application may be grounds for not hiring you, or for firing you after you begin work.

Also, you may be punished by fine or imprisonment (U.S. Code, Title 18, section 1001). Major Duties:

Major Duties: Follow established laws, regulations, policies, and procedures to support emergency communications for law enforcement, fire, medical, and other public safety operations Receive and process emergency and non-emergency calls, gathering critical information using structured call taking protocols.

Dispatch personnel and equipment to incidents after training, ensuring accurate, timely communication in a fast-paced environment.

Operate telecommunications, CAD, and monitoring systems to maintain situational awareness and support field units. Duties will be developmental in nature when filled below the full performance level.

Area Information: At 1.5 million acres in size, Everglades National Park contains a vast ecosystem, with wetland sloughs and prairies, tropical hardwood hammocks, pine rocklands, extensive mangrove estuaries, and Florida Bay with its expansive seagrass meadows.

This vast ecosystem is the largest subtropical wilderness area in North America and the largest legislated wilderness area east of the Rocky Mountains.

More than 5 million people live on the edge of the park in the communities of Miami, Homestead, Naples and the Florida Keys. Park headquarters is located in Homestead, Fl.

South Florida has two distinct seasons (rainy and dry). The rainy season occurs from mid-April to mid-November and the dry season is from mid-November to mid-April.

Heavy downpours, tropical storms and hurricanes are frequent in the rainy season, and temperatures can exceed 90'F for extended periods of time.

During the dry season the skies are clear and sunny, and temperatures vary from mid 60's to mid 70's. Occasional cold fronts can cause temperatures to dip into the 40's and 50's.

South Florida offers a wide variety of recreational activities including diving, paddling, fishing, bicycling etc.

Urban communities adjacent to the park offer a wide variety of sporting events, performances and concerts, museums, festivals and more!

The vibrant diversity of South Florida offers unique opportunities for an immersive cultural living experience.For more information about the local area, please visit: Everglades National Park official website: http://www.nps.gov/ever/index.htm Miami Dade County Chamber of Commerce: http://www.m-dcc.org