Public Safety Dispatcher

Full Job Description

These positions are located in Yosemite National Park, in the Visitor and Resources Protection Division. This announcement contains normal and Career-Seasonal positions.

Career-Seasonal appointments are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis.

You will work from approximately February through December, and you will be in a non-pay status for the remainder of the year. The non-pay period is 2 pay periods (4 weeks). Requirements Continued...

Applicants must be at least (1)18 years old or (2) at least 16 years old and: (a) Have graduated from high school or been awarded a certificate equivalent to graduating from high school; or (b) Have completed a formal vocational training program; or (c) Have received a statement from school authorities agreeing with their preference for employment rather than continuing their education; or (d) Be currently enrolled in a secondary school and either work only during school vacation periods or work part-time during the school year under a formal student employment program.

All qualifications must be met by the closing date of this announcement-04/07/2026-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience.

To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time).

If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

To qualify for this position at the GS-05 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors) performing work such as the following: (1) utilizing phones and/or radios to organize operations; (2) assisting with emergencies; (3) a general understanding of computer software platforms to send and receive information; (4) writing clear and concise reports.

-OR- EDUCATION: Successful completion of at least 4 full years of education above the high school level.

This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university.

One year of fulltime academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

You must include transcripts. -OR- COMBINATION: Successful completion of a combination of specialized experience and education.

Only education in excess of the first 2 years can be used for combination.

To qualify for this position at the GS-06 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors) independently performing work such as the following: performing work such as the following: providing communications support (e.g., radios, telephones, frequency monitors, computer networks, etc.) to coordinate emergency units (e.g., law enforcement, emergency medical, search and rescue, fire) during routine and emergency operations.

This can include assisting with public safety dispatching (e.g. law enforcement, emergency medical, search and rescue, and fire) and answering 911 calls.

To qualify for this position at the GS-07 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors) independently performing work such as the following: Independently performing public safety dispatching (law enforcement, emergency medical, search and rescue, and fire) work using personal computers and software programs (NCIC/CJIS/ACJIS/NCJIS).

Public Safety dispatching includes: Monitoring and responding to radio communications and 9-1-1 calls and other emergency reporting systems; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; keeping track of field unit safety and welfare of employees, complaints, and incidents; dispatching appropriate field units/personnel for emergency services; querying and updating law enforcement data bases; recordkeeping such as incident reports; referencing and updating resource materials; advising the public and other law enforcement agencies regarding the emergency; receiving requests for service; receiving, evaluating, and summarizing complaints prior to dispatching the information; and communicating with difficult callers.

To qualify for this position at the GS-08 grade level, you must possess the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors) independently performing work such as the following: (1) apply in-depth knowledge of dispatch operating systems, databases, equipment, policies and past practices to isolate and solve unusual and difficult technical problems during dispatching operations; (2) Facilitating rescue operations across multiple external agencies; (3) Conducting maintenance checks on communications equipment, computers, or similar electronics; (4) Developing standard operating procedures for dispatching and call taking services; (5) Providing training and guidance on emergency response procedures.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

The following duties are listed at the full performance GS-08 level for these positions: Receives and evaluates emergency calls, solicits information to initiate an appropriate response of emergency services personnel, and acquires critical information from the public and other public safety agencies.

Coordinates initial emergency response, evaluates incidents, solicits necessary information and applies judgement according to interagency guides, protocols, and plans.

Operates and Troubleshoots Public Safety Computer Networks.

Monitors Fire and Security Alarms and Closed-circuit TVs Performs Records Management for Criminal Justice Information Duties will be developmental in nature when filled below the full performance level.

As a condition of employment for accepting this position, you will be required to serve a 1 year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.

This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service.

In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized.

In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated.

Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.