Casual Public Safety Specialist

Full Job Description

Note: Casual non-benefited employees are limited to working no more than twenty-five (25) hours per week and no more than 900 hours in a fiscal year (July 1-June 30).

The City of Sunnyvale is recruiting for one Public Safety Specialist position in the Bureau of Police Services of the Department of Public Safety. This position will support Patrol Operations and report directly to the Patrol Administrative Staff Lieutenant.

For the Bureau of Police Services, we are seeking a highly motived, organized, and adaptable individual with effective communication skills who can support our team. This position is a pivotal role and requires flexibility and ability to switch between duties or projects.

Under general direction, performs a wide range of field and office duties to support and/or accomplish the goals and objectives of the Public Safety Department including customer service, receipt and response to questions from the public; performs a variety of technical tasks relative to assigned area or responsibility; and, performs related work as required to support the Bureau of Police Services.

Requirements

• Enforces designated codes, ordinances, and regulations.
• Recommends and assists in the implementation of goals and objectives.
• Evaluates activities of assigned responsibilities; recommends improvements and modifications; prepares various reports on operations and activities.
• Develops and prepares correspondence, and other materials.
• Receives, researches and responds to the more difficult customer service requests and complaints.
• Checks forms, records, reports and other materials for accuracy, completeness and confirmation with established procedures.
• Uses specialized computer databases to input, retrieve, query and manipulate data for statistical reporting.
• Arranges meetings, makes appointments, compiles agendas and assists in the preparation of meeting materials.
• Makes formal presentations.
• Meets with residents and representatives of schools, community groups, businesses, and other organizations.
• Reviews building plans and makes recommendations on security and crime prevention. Collects information from a variety of sources and compiles data for special and periodic reports.
• Performs background checks for professional and/or non-sworn job applicants.

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard. Additionally, the position requires near and far vision in reading reports and work related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push files, paper, books and documents weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation.

Qualifications

Two years of progressively responsible experience in general office work including at least one year involving responsibility for the performance of highly specialized and technical duties related to the assignment.

• Effective public and community relations techniques.
• Advanced principles and practices of customer service.
• Advanced office management principles and practices.
• Pertinent local, State and Federal laws, ordinances and rules.
• Modern organizational principles and practices.
• Community programs consistent with the essential functions of this position;
• Proper English, grammar, spelling, and punctuation.
• Alpha numeric filing and retrieval systems. Basic computer skills.
• Basic objectives of data processing procedures.
• Office methods, procedures, software and equipment.

• Establish, maintain and promote positive and effective working relationships with employees, other agencies, and the general public.
• Demonstrate initiative and exercise good judgment in the performance of duties.
• Work independently and as a team member; recognize and set priorities to meet deadlines.
• Make presentations to diverse groups and individuals.
• Prepare detailed written reports, correspondence, and documents.
• Understand and follow oral and written instructions.
• Use reasoning to make sound decisions.
• Develop and maintain filing systems.
• Compute general correspondence, records and special reports.
• Understand, apply and explain City policies and procedures.
• Make mathematical calculations quickly and accurately.
• Collect data and organize materials in an understandable manner.
• Prepare, proofread and edit reports and materials.
• Make accurate comparisons and computations.
• Communicate effectively, orally and in writing.
• Establish and maintain and promote positive and effective working relationships with employees, and other agencies and the public.
• Demonstrate initiative an exercise good judgment in the performance of duties.
• Work independently and as a team member; recognize and set priorities to meet deadlines
• Observe safety principles and work in a safe manner.

• Work variable shifts, hours, and days, including nights, holidays, and weekends
• Wear a uniform
• Pass a comprehensive background investigations and drug screening process as part of the pre-employment process.

Possession and continued maintenance of a valid class C California driver's license and a safe driving record.

Additional Information

APPLICATION INSTRUCTIONS & PROCESS
The application submitted must meet the minimum qualifications listed in the job description in order to move forward in the recruitment process with the City of Sunnyvale. The information provided in the Work Experience, Education, and Certificates/Licenses sections of the application will be used to determine if the application meets the minimum qualifications. A resume, employment history provided elsewhere in the application, or other attachments will not be accepted in lieu of the completed application.

Note: The minimum qualifications for experience are based on full-time experience (40 hours per week). Experience included in the Work Experience section of the application is calculated to the full-time equivalent (hours are pro-rated if less than 40 hours/week). Volunteer experience is not considered qualifying experience.

If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources as soon as possible.

Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at Sunnyvale.ca.gov and click on JOBS. Late or incomplete applications will not be accepted.

SELECTION PROCESS:
Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, qualified candidate applications will be forwarded to the hiring department for review. Application materials will be evaluated for job-related skills, experience and education. Selected candidates will be invited to participate in an interview.

Applications are reviewed on an ongoing basis and information regarding next steps in the recruitment process will be sent via email. Please check your email regularly for status updates. You may contact Faye Brand at fbrand@sunnyvale.ca.gov or 408-730-3015 for application status.

Any candidate selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a comprehensive background investigation, as well as medical exam(s) administered by a City-selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination.

INFORMATION ABOUT PROOF OF EDUCATION
Please note: Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts).

INFORMATION ABOUT CALIFORNIA DRIVERS REPORT
A valid California Class C driver's license and a safe driving record is required for this position. Should you move forward to be hired for this position, you will be required to turn in a current copy of your DMV driving record.

ADDITIONAL INFORMATION
For more information regarding this employment opportunity, contact Salimata Dia, Public Safety Specialist, at 408-730-7168 or by email to sdia@sunnyvale.ca.gov. For information relating to the application process contact Faye Brand, Human Resources Technician at 408-730-3015 or email: fbrand@sunnyvale.ca.gov.

For assistance on how to fill out your job application, watch the following video:

• How to Apply for a City of Sunnyvale Job- YouTube (5:13)

The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

The City of Sunnyvale is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status, or any other consideration made unlawful under any federal, state, or local laws. The City of Sunnyvale is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 730-7490 or recruitments@sunnyvale.ca.gov.