Public Safety Communicator Trainee

Full Job Description

MOS Codes: 370 (Coast Guard), 2847 (Marine Corps), H03A (Navy), 25S (Army)

Education and Experience: A High School diploma, GED, or higher, and two (2) years general work experience, one (1) year of which included public contact.

Licenses and Certificates: Successfully complete and obtain the American Heart Association Cardio-Pulmonary Resuscitation (CPR) Health Provider course or equivalent and Basic First Aid certifications; Emergency Medical Dispatch and Emergency Fire Dispatch courses and International Academy of Emergency Dispatch (IAED) certification; Texas Crime Information Center (TCIC) certification, to include on-line Texas Law Enforcement Telecommunications System (TLETS) certification course; and Priority Dispatch Pro-QA certification.

Must obtain all certifications and complete required courses within six (6) months of appointment.

Successfully complete the Basic Telecommunicator Certificate Course, Crisis Communication Telecommunicator Course, and obtain Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE) within one (1) year of appointment.

All licenses and certificates must be maintained during course of employment, to include Department and Division requirements for continuing education credits.

Special Requirements: Must be a current U.S. citizen (per requirement of TCOLE licensure). Must successfully pass an audiogram, drug screening, psychological examination, and stringent background investigation.

Promotion: Upon successful completion of the six (6) months training program, the trainee will be promoted to the Public Safety Communicator position.

Requirements

Under immediate supervision, this classification will serve as a training classification in preparation for processing emergency and non-emergency telephone calls requesting Police, Fire and Medical assistance and dispatch, monitor and coordinate activities of Police, Fire and Medical personnel using a multi-channel radio system, depending on area of assignment.

Qualifications

Attend and successfully complete classroom sessions and floor training to gain knowledge, skills and abilities necessary to perform the duties of the Public Safety Communicator classification. Involves: Process emergency and non-emergency telephone calls and dispatch, monitor and coordinate activities of emergency personnel. Dispatch and monitor police, fire and medical communications using a multi-channel radio system and enter information into computer aided dispatch (CAD) system. Provide accurate and understandable directions to citizens, field personnel, and other law enforcement agencies and ask relevant questions to ascertain type of call for service. Monitor a variety of electronic equipment and radio channels. Perform related incidental duties contributing to realization of unit or team objectives as required.

Additional Information

For complete job specification click here.

Note: An evaluation of education and experience will be conducted on qualified applicants.

Click here for application tips and additional information!

Please note: The recruitment process consists of the following and candidates on the eligible list may not be certified for hire until successful completion of all components: realistic job preview, background investigation, oral board interview, audiogram, and psychological exam.

For information on qualifications and details of the phases in the recruitment process please click here under employment opportunities.

You can also see a video about this position with the Fire Department by clicking on the following: link: https://youtu.be/uiBPtqpTGuY.

Note: This position requires the ability to type at least 35 words per minute (wpm).

If the position requires the ability to type at least 35 wpm, candidates must provide an official typing test verifying the ability to type at least 35 wpm within three (3) working days of being contacted with a job offer.

Typing tests completed within two (2) years from the date of the job offer will be accepted.

The City of El Paso Human Resources Department located at City Hall, 300 North Campbell, offers typing tests by appointment. Appointments are given in thirty-minute intervals.

Candidates must present a picture ID to take the typing test. Candidates may schedule an appointment by calling (915) 212-0045.

Candidates may also contact the Ysleta Independent School District, El Paso Community College, Texas Workforce Commission, and Workforce Solutions Borderplex directly to arrange for a typing test.

The typing test must be on official company letterhead and state the gross words per minute, accuracy and net words per minute.

Please note: Due to the requirements of Texas Commission On Law Enforcement licensing (TCOLE), the applicant must be a current US citizen.

The recruitment process consists of a stringent background investigation and the applicant will be fingerprinted.

Please click here for the Texas Law Enforcement Telecommunications System Access (TLETS) licensing disqualifiers.

Please note: Applicants will be required to attend a realistic job preview at the El Paso Regional Communications Center. Date and time to be announced.

Please note: Applicants will be scheduled to move forward in the recruitment process according to their rank on the eligible list.

The number of applicants scheduled to move forward will depend on the number of vacancies available.

Applicants must pass all components of the recruitment process before a final offer of employment is made.

Military veterans must submit DD form 214(s) Member 4 form at time of application to qualify for veteran points.

Note: Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.