Public Affairs Undergraduate Intern
King County
FreshPosted Jan 15
✓ Fresh Listing
Posted: January 15, 2026 (1 day ago)
This job was posted recently. Fresh listings typically have less competition.
Public Benefits Specialist 3 (Spanish Optional)
State of Washington
Dept. of Revenue
Location
Washington, 98504
Salary
$4,299 - $5,783
per month
Type
Full Time
More Human Resources jobs →Closes
January 26, 2026More State jobs →
Job Description
Summary
This job involves working in a call center to help low-to-moderate-income working families in Washington State apply for and understand the Working Families Tax Credit, a financial benefit program.
You'll answer questions, provide guidance on eligibility, and assist with applications over the phone.
It's a great fit for patient, empathetic people who enjoy customer service and want to make a positive impact on families' lives, especially if you're bilingual in Spanish for extra pay.
Key Requirements
- Strong customer service skills for handling phone inquiries from diverse callers
- Ability to explain complex benefit criteria clearly and accurately
- Fluency in reading, writing, and speaking Spanish (optional, but qualifies for 5% additional pay)
- Experience in call center or public assistance roles preferred
- Knowledge of tax credits or public benefits programs
- Excellent communication and problem-solving abilities
- Commitment to serving low-income working families
Full Job Description
Are you interested in assisting Working Families in Washington State? If so, this opportunity may be what you’re looking for!
The Washington State Department of Revenue (DOR) has exciting opportunities that only come along once in a great while. We are hiring multiple Public Benefits Specialist 3 for our call center in Tumwater, Washington. This position will serve as the primary point of contact in the Working Families Tax Credit (WFTC) call center, focusing on assisting Washington State's low-to-moderate-income working families and individuals. The Call Center’s primary function is to answer questions and assist those applying for WFTC. They are also dedicated to educating and providing guidance to applicants regarding the criteria for the benefit.
¿Hablas, lees y escribes español con fluidez (Are you fluent in reading, writing, and speaking Spanish?) This position interacts with Spanish-speaking customers, and your ability to read, write, and speak Spanish may earn you an additional 5% assignment pay!
Initial candidate screening will begin as early as
January 22, 2026. The hiring authority may make a hiring decision at any time thereafter, so it is in your best interest to apply as soon as possible.
Revenue
is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds, including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups, maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for
student loan forgiveness.
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.
Please review the opportunity details below and forward this message to others you feel may be qualified.
Requirements
This position will:- Provide direct customer service on the phone to WFTC applicants, including supporting individuals and organizations that work with WFTC applicants (ex. Voluntary Income Tax Assistance, community-based organizations, etc.).
- Explain program requirements, application procedures, and verification needs.
- Answers all questions regarding the WFTC program. Refers customers to optional services and to other agencies as required.
- Take action to ensure that limited English proficient clients receive properly translated forms and translation services.
Qualifications
The required qualifications are key competencies that have been successfully demonstrated through experience or education.To join our team, you must possess the following knowledge, skills, abilities, and competencies:
Customer Service & Communication:
- Ability to serve as the primary point of contact for clients, providing direct customer service by phone and in person.
- Ability to explain program requirements, application procedures, and verification needs.
- Ability to convey interest and concern to callers requesting information or assistance with problems related to various programs.
Technical & Analytical Skills:
- Ability to process applications, review documents, and assist with eligibility determination for the Working Families Tax Credit (WFTC).
Attention to Detail & Accuracy:
- Ability to accurately document, listen, observe, communicate, confront, and engage in problem-solving and conflict resolution.
Adaptability & Stress Management:
- Skill in prioritizing and performing multiple tasks, handling interruptions, and returning to incomplete tasks.
For a Dual language eligible position
Bilingual Proficiency:
- Fluency in both English and Spanish, including the ability to handle phone calls and provide translated forms and translation services for limited English proficient clients.
Preference may be given to candidates who possess:
- 9 months as Public Benefits Specialist 2.
- An associate's degree or higher.
- Experience in a call center environment.
- Experience in a benefits program.
To be considered:
- Complete the online application in detail.
- Attach a current resume.
- Attach a letter of interest explaining your interest in the position and how you meet the competencies listed.
- Include three or more professional references with current contact information.
To take advantage of Veteran's preference, please attach your DD-214, member 4 long form, or your NGB-22. Please blackout your Social Security number and date of birth before attachment.
.png)
Questions?
Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.
Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725.
Additional Information
Human Resources may use referrals from this recruitment to help fill future similar vacancies for up to six months.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
Check your resume before applying to catch common mistakes