PT Service Delivery Technician

Full Job Description

Job Description
The Part-time Service Delivery Technician will be responsible for IT inventory receiving and processing, internal IT fulfillment and ticket support, and warehouse and logistics operations. This position will also be responsible for inventory accuracy and asset handling.

Essential Duties

• Receive, inspect, and process incoming IT equipment and materials; verify shipments against purchase documentation and ensure accurate entry into Oracle inventory systems
• Fulfill internal IT hardware and equipment requests submitted through the IT service management (ITSM) ticketing system, including staging, documentation, and timely completion
• Organize, store, and move IT equipment within the warehouse using pallet jacks and related equipment; assist with deliveries and equipment relocation between County facilities as needed
• Maintain accurate inventory records, support physical inventory counts, follow asset handling and data security procedures, and report inventory discrepancies or damaged equipment.
• Enter and update inventory transactions in Oracle ERP, including receipts, issues, transfers, and expense-related activities
• Verify shipments against purchase orders, packing slips, invoices, and bills of lading
• Fulfill internal IT hardware and equipment requests submitted through the ITSM ticketing system
• Pull, stage, label, and distribute IT equipment for deployments and technician requests
• Maintain accurate inventory records, location tracking, and asset documentation
• Assist with Return Material Authorizations (RMAs), including shipment preparation and ticket updates
• Perform physical inventory counts and assist in researching and resolving inventory discrepancies
• Move, store, and organize IT equipment within the warehouse using pallet jacks and related equipment
• Maintain a clean, safe, and organized warehouse environment and follow all safety and data-handling procedures
  

Other Job Requirements/Information

• This job is a civilian position in either a public safety department or in Information Technology with close ties to public safety. Due to the sensitive nature of this position, a public safety background which may include criminal histories, and fingerprinting.

Hourly rate
The hourly rate for this position is $30.00.

Minimum Qualifications

• High School Diploma, or G.E.D. AND
• Two years of IT, operations/warehouse logistics, or related experience
  • An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
• Certification in CompTIA A+, Certified IT Asset Disposition (CITAD), Forklift or pallet jack operator certification preferred not required

For more information about this department, please click here.

Qualifications

About Gwinnett County

Welcome to Gwinnett County Government

Gwinnett County Government is an award-winning employer that believes in investing in its employees by providing corporate level benefits, a wellness program, professional development opportunities, career advancement, and more

Careers with impact

Gwinnett County sets the standard as a dynamic, vibrant community where all people can enjoy economic opportunities, safe neighborhoods, plentiful greenspace, and recreational facilities.

We are committed to hiring those who share our dedication to making life better for our residents and business owners.

The culture of superior service that our employees have created reflects that standard and helps staff, residents, and stakeholders remain vibrantly connected.

Exceptional benefits

Working for Gwinnett County comes with exceptional benefits, including health coverage, a robust wellness program (Spouses can participate, too!), onsite employee wellness center, longevity pay, tuition reimbursement, and more.

The value of Gwinnett County benefits can be up to 49 percent of an individual’s total compensation.

World-class community

More than a million residents make up Gwinnett’s diverse community. The County is located just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Georgia Highway 316 reduces travel time to the University of Georgia to 25 minutes.

Gwinnett County is an award-winning employer!

• Atlanta’s Healthiest Employer by Atlanta Business Chronicle
• Green Communities Platinum Certification for Gwinnett County from the Atlanta Regional Commission
• Top 100 Healthiest Workplaces in America by Springbuk and PR NewsWire and more!

VisionGwinnett is the preferred community where everyone thrives! MissionGwinnett proudly supports our vibrantly connected community by delivering superior services.

ValuesIntegrity: We believe in being honest, building trust, and having strong moral principles.Accountability: We believe in stewardship, transparency, and sustainability.Equity: We believe in fairness and respect for all.Inclusivity: We believe in engaging, embracing, and unifying our communities.Innovation: We believe in continual adaptation of technology, process, and experience.

Hiring ProcessGwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:

• Hiring Process
• FAQs

Gwinnett County is committed to creating a diverse workforce.

As an Equal Opportunity Employer, we prohibit discrimination on the basis of genetic information (including sex), race, color, national origin (including ancestry), gender (identity and expression), sexual orientation, age, marital status, familial status (including pregnancy), disability, military or veteran status, religion, political affiliation, immigration status, homeless status, or any other category protected by law.