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Posted: March 13, 2026 (2 days ago)

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Protective Services Manager 1 (PCN 064633)

State of Alaska

Family & Community Services

Fresh

Location

Salary

From $3,535.20

per week

Closes

March 24, 2026

Job Description

Summary

This job involves leading a team that helps families and children in need by managing supervisors, ensuring quality services, and building partnerships in the community.

You'll oversee daily operations in a regional office, support staff, and work with others to keep kids safe and families strong.

It's a great fit for experienced leaders in social services who enjoy teamwork, problem-solving, and making a real difference in people's lives.

Key Requirements

  • Supervision of multiple supervisors and their teams, including caseworkers and support staff
  • Personnel management and ensuring consistent service delivery to families
  • Implementation of agency and federal initiatives in child welfare
  • Collaboration as part of a six-person management team across regional offices
  • Establishing effective communication and uniformity in services between field offices
  • Developing positive partnerships with communities and Tribes
  • Creating project plans and implementing best practice standards in social work

Full Job Description

This position is open to Alaska Residents only.
Please check our
residency definition to determine if you qualify.

The Department of Family and Community Services,
Office of Children's Services (OCS) is
recruiting for a full-time Protective Services Manager 1
located in Anchorage, Alaska.


What You Will Be Doing
You will be responsible for joint management of the Anchorage Regional Office Family Services program, which includes direct Supervision of five supervisors as well as their subordinate staff consisting of multiple case worker and support staff positions. The primary responsibilities are ensuring required service delivery to families, personnel management and implementation of current agency and federal initiatives. As a lead program manager, you will be part of a six-person management team and expected to collaborate for the greater good of the Anchorage regional office through support of not only the Family Services team, but the rest of the divisional and regional teams. You must be able to establish effective communication methods, ensure uniformity and continuity of services between field offices, develop positive community and Tribal partnerships, develop project plans, implement best practice standards, and supervise professional social work staff.

Our Organization, Mission, and Culture
The Office of Children's Services strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully.

The Mission of the Office of Children's Services is: Ensuring the safety, permanency and well-being of children by strengthening families, engaging communities, and partnering with Tribes.

Everything we do is underpinned by our Core Values.

Benefits of Joining Our Team

The Office of Children's Services is committed to an organizational culture that values each team member. OCS is committed to building and sustaining a diverse, equitable, and inclusive work environment. We celebrate and value the diversity of our employees, partners, and families we serve.

Joining our leadership team will provide you with the satisfaction of working with a dynamic, diverse, and high performing team while simultaneously having a positive impact on the safety of children and families in Alaska.

Full-time benefits of this position include but are not limited to: Insurance Benefits; Retirement Benefits; Paid Leave; and twelve paid holidays per year. Please see the benefits tab on this posting for more information.

Working Environment You Can Expect

This position is located in the Anchorage Regional Office off of Tudor and C Street within walking distance to amenities and restaurants. Join our team as we partner with community members to establish safe and stable homes for vulnerable children and youth needing temporary or permanent care.

For information on the Anchorage community (including schools, hospitals, housing), please review the Alaska Community Profiles.

Competencies Required For This Position:

  1. Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

  2. Human Capital Management: Builds and manages workforce based on organizational goals, budget considerations, and staffing needs.

    Ensures that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector workforce and a variety of work situations.

  3. Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals


Special Note
  • This position requires a valid Alaska driver's license.
  • Additionally, while the Division does have vehicles assigned to it, they may not always be available for staff use.

    Mileage reimbursement is available when a personal vehicle is used for work-related matters.

    Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.

  • For positions in this job class, a child protective history check will be performed per AS 12.62.160 and/or 13 AAC 68.315 including a background and fingerprint check.
  • The successful candidate may be required to attend multiple training courses normally located in Anchorage.

A cover letter is NOT required for this position.
Your complete application will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for a
Protective Services Manager 1 please go to the following link: https://www.governmentjobs.com/careers/alaska/classspecs/892145?keywords=protective%20services%20manager&pagetype=classSpecifications

Requirements

Any combination of education and/or experience that provides the applicant with competencies in

  • Technical Credibility: Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

Human Capital Management: Builds and manages workforce based on organizational goals, budget considerations, and staffing needs.

Ensures that employees are appropriately recruited, selected, appraised, and rewarded; takes action to address performance problems. Manages a multi-sector workforce and a variety of work situations.

  • Partnering: Develops networks and builds alliances; collaborates across boundaries to build strategic relationships and achieve common goals.

equivalent to those typically gained by:

Training in a social science, behavioral science, health science, guidance and counseling, or a closely related field;

AND/OR

Progressively responsible professional supervisory experience providing assistance, information or referrals to the general public related to social services, health care, or legal services; providing child, adult, family, or group case management, licensing, or probation services; or providing care or services to delinquent juveniles.


Special Note:

Some positions require a valid Alaska driver's license and/or a background investigation including fingerprinting. These requirements will be indicated at the time of recruitment.

“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.

“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction.

It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

Qualifications

At time of interview applicant is requested to submit:
  1. A copy of academic transcripts (unofficial are acceptable but must include the institution name/URL on documents provided) if required to meet minimum qualifications.
  2. Three (3) Professional References with current day time phone numbers and email addresses. At least two (2) must be from a current or former supervisor. .
    • Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.

Please read the below information carefully. This applies to your application submission.

NOTE: Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety. Noting "see resume or CV" or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

EDUCATION
To verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application. (Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts). Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION
Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

WORK EXPERIENCE
When using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application. If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment. A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.

If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level. Ensure your time and any subsequent flex promotion(s) are documented as a separate position. This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered. If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

LEGAL EMPLOYMENT
The State’s online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States. It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role as an employer sponsor.

The State of Alaska does not provide VISA Employer sponsorships.

RECRUITMENT SCOPE
This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.

MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

APPLICATION NOTICE
You can ONLY apply for this position through the Workplace Alaska website or via hardcopy application. If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" webpage, found here: http://doa.alaska.gov/dop/workplace/help/

NOTICE
Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'govermentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at https://www.governmentjobs.com/OnlineApplication/User/ResetPassword.

EEO STATEMENT
The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Additional Information

WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.

For applicant password assistance please visit: https://www.governmentjobs.com/OnlineApplication/User/ResetPassword

For specific information in reference to the position please contact the hiring manager at:

Name: Alicia Brault, Administrative Officer 2
Phone: (907) 269-3953
Email: alicia.brault@alaska.gov

Check your resume before applying to catch common mistakes

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Posted on NEOGOV: 3/13/2026 | Added to FreshGovJobs: 3/14/2026

Source: NEOGOV | ID: neogov-alaska-5267836