Prosthetic Representative

Full Job Description

Prosthetic Representatives perform the work of rendering prosthetic and sensory aids services to disabled patients.

The work may include planning, developing, and directing a prosthetic and sensory aids program.

The Prosthetic Representative works with Veterans, caregivers, vendors, and the clinical team to ensure the right devices, equipment, services, and benefits are matched with patient rehabilitative and medical needs.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English Language Proficiency: Prosthetic representatives must be proficient in spoken and written English. Experience and Education: Individual must meet at least one of the requirements below. 1.

Experience: One year of creditable experience that demonstrates: Knowledge of basic anatomy and medical terminology; knowledge of accounting methods; ability to research, analyze, comprehend, and apply decisions; basic knowledge of inventory management procedures; ability to use computer software packages for word processing, spreadsheet development, and database management; and ability to work independently and as a member of a team; OR 2.

Education: A bachelor's degree from an accredited educational institution AND at least 24 semester hours in course work related to health care, public administration, or business.

The 24 semester hours could include but is not limited to any combination from the following fields: occupational therapy, physical therapy, kinesiotherapy, social work, psychology, prosthetics, orthotics, respiratory therapy, assistive technology, business law, leadership, healthcare, public administration, or business management.

This course work may have been completed within the degree or in addition to the degree; OR 3. Experience/Education Combination: Equivalent combinations of experience and education are qualifying.

Grade Determinations: GS-5: Experience: None beyond the basic requirements.

GS-7: Experience: In addition to the basic requirements, 1 year of specialized experience equivalent to the next lower level GS-05.

This experience must demonstrate that you have knowledge of basic medical and anatomy terminology, knowledge of accounting methods, and the ability to research, analyze, comprehend, and apply decisions.

In addition, the candidate must demonstrate the following KSAs: 1.

Ability to understand and apply processes, procedures, regulations, and laws as it applies to purchasing and the provision of prosthetic items/services. 2.

Ability to coordinate multiple requests for durable medical equipment (DME), including repairs, services, and benefits. 3.

Ability to act as a liaison with and work effectively with health care providers, patients, caregivers and vendors to ensure that the most appropriate device and services are received timely. 4.

Ability to monitor contractors and vendors for compliance with contract requirements GS-9: Experience: In addition to the basic requirements, one year of experience equivalent to the GS-7 grade level, that is directly related to the position to be filled.

Examples include but are not limited to developmental duties involving more complex work performed under supervision.

Interaction with Veterans, caregivers, and clinical staff by answering questions related to benefit programs such as automobile adaptive equipment, home improvement and structural alterations, and clothing allowance programs.

OR Education: Education equivalent to two full years of progressively higher level graduate education or Master's or equivalent graduate degree from an accredited educational institution AND at least 24 semester hours in course work related to health care, public administration, or business.

The 24 semester hours may include, but is not limited to, any combination from the following fields: occupational therapy, physical therapy, kinesiotherapy, social work, psychology, prosthetics, orthotics, respiratory therapy, assistive technology, business law, leadership, healthcare, public administration, or business management.

This course work may have been completed within the degree or in addition to the degree. In addition, the candidate must demonstrate the following KSAs: 1.

Knowledge of methods to identify trends and causation factors sufficient to analyze prepared data and gather information to inform and advise management. 2.

Ability to organize, prioritize, and monitor actions to ensure timeliness. 3. Ability to understand and articulate the benefits program options available.

This includes communicating with patients, caregivers, health care providers and vendors. 4.

Ability to apply and educate others about national, VISN, and facility directives, policies, procedures and regulations. 5.

Ability to work effectively with a clinical team and provide recommendations for prosthetic devices.

GS-11: Experience: In addition to the basic requirements, one year of creditable experience equivalent to the GS-09 grade level, that is directly related to the position to be filled.

Examples include but are not limited to working directly with Veterans and clinical teams to assist with applications for benefits related to benefit programs such as automobile adaptive equipment, home improvement and structural alterations, and clothing allowance programs.

Ensures devices, equipment, and services, are based on the patient's rehabilitative and medical needs.

Working closely with the treatment team in development of prescriptions and provide technical assistance and guidance to assist in planning and coordination to obtain equipment, services, and benefits.

In addition, the candidate must demonstrate the following KSAs: 1.

Ability to work independently to set priorities; delegate tasks; meet multiple deadlines; analyze organizational problems; and develop and implement effective solutions to optimize quality, efficiency, performance, and productivity.

2.

Ability to work with a team, to provide technical guidance, plan, organize, and coordinate activities to effectively complete job duties of assignment, such as distributing workload; and monitoring the accuracy, status and progress of work.

3. Ability to communicate tactfully and effectively, both orally and in writing, to meet program objectives.

This may include preparing reports in various formats and presenting data to various organizational levels. 4. Ability to assist in staff development, outcome management, and strategic planning. 5.

Ability to act as liaison between staff to resolve informal employee complaints and concerns. 6.

Knowledge of rehabilitative treatment goals and strategies that are unique to patients in specialized programs and knowledge of those specific program requirements.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-11.

The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-11. Physical Requirements: Work is primarily sedentary and is carried out in an office setting.

There exists prolonged periods of working at a computer terminal. Ability to retrieve equipment from a storage room is required. Major Duties:

VA Careers - Prosthetics: https://www.youtube-nocookie.com/embed/3NUvF5jjErQ Major duties and responsibility include but are not limited to: The duties of the Prosthetic Representative are to administer, supervise, or perform work concerned with rendering prosthetic and sensory aids services to disabled patients.

This work requires the application and interpretation of laws concerning benefits available to disabled patients and of the regulations, procedures and practices based thereon and, in addition, a specialized knowledge of the medical and psychological problems directly related to the use of prosthetic devices; and a specialized knowledge and understanding of the fabrication and satisfactory fitting of prosthetic devices.

This work requires the application and interpretation of laws concerning benefits available to disabled patients and of the regulations, procedures and practices based thereon and, in addition, a specialized knowledge of the medical and psychological problems directly related to the use of prosthetic devices; and a specialized knowledge and understanding of the fabrication and satisfactory fitting of prosthetic devices.

The administrative aspects of the work require an understanding of statistics, budgeting, contracting, procurement, human resources, the National Prosthetic Patient Database, inventory management and a knowledge of the Prosthetic national software package.

A Prosthetic Representative must have analytical ability, social awareness, tact and diplomacy, and good communication skills.

He/she must possess knowledge of established management principles, concepts and methodology to identify, analyze and resolve managerial and administrative issues or problems of a procedural or factual nature.

The Representative must be able to anticipate the need for action.

He/she must also possess the ability to deal effectively with individuals and groups and to adjust to difficult or stressful situations.

Work Schedule: Monday-Friday from 8:00am- 4:30pm Telework: ADHOC Virtual: This is not a virtual position.

Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized