Property Tax Technician Supervisor - Exemptions

Full Job Description

This position is hybrid with several days a week in office.

Requirements

Why It's a Great Opportunity: As an experienced property tax professional with knowledge of federal, state, and local property tax laws, you’ll lead and support a dedicated team that helps community members navigate complex property tax exemption and relief programs.

You have a meaningful public impact by ensuring residents receive clear guidance, patient support, and high-quality customer service both in person and over the phone.

You’ll supervise a collaborative team — managing workflow, coaching staff, creating innovative solutions, while working across departments and shaping how services are delivered to the public. It’s an opportunity to use your expertise to mentor others, improve processes, and contribute to equitable and accessible service in your community.

Why It's a Great Department: The Pierce County Assessor-Treasurer’s Office is responsible for the mass appraisal of real and personal property throughout Pierce County, which is the foundation for assessing, calculating, and collecting property taxes. Our mission is to deliver exceptional service to the community through equitable and efficient property valuation and the collection of property tax revenue supporting essential services across Pierce County.

We are recognized for our integrity, strong teamwork, and commitment to serving the public with professionalism and respect.

We foster a stable and collaborative work environment, offer a competitive salary and benefits package, and take pride in being part of an organization that genuinely cares about its customers and employees.

To learn more about our office, visit our website.

How to be Successful in the Role: You’ll do well in this role if you’re comfortable juggling priorities and shifting gears when needed.

Being able to spot bottlenecks, adjust workloads, and keep work moving is key.

Strong people leadership matters too — hiring, training, coaching, and giving clear feedback that helps staff grow and succeed.

Success also comes from providing great customer service, staying detail-oriented, and managing projects from start to finish. You should be comfortable connecting with the public, supporting outreach efforts, and communicating clearly with both internal partners and community members.

Your Future in this Role: A future career in Pierce County means joining an organization committed to your growth and success.

Through leadership development, robust online learning, and a variety of training opportunities, Pierce County ensures continuous professional development throughout your journey.

This dedication extends beyond individual advancement, it reflects a broader mission to foster inclusive communities, maintain safe infrastructure, and promote equitable access to opportunities.

Here, careers don’t just thrive, they empower individuals to make meaningful contributions to a resilient, vibrant future for all. Core Daily Responsibilities:

• Oversees daily operations and supervises staff performing property assessment and taxation work, ensuring compliance with RCWs, WACs, and County ordinances.
• Understand, interpret, and apply County Ordinance, Revised Code of Washington (RCWs) and Washington Administrative Code (WACs) as applicable to assigned area of supervision.
• Serves as a technical expert in designated areas (e.g., exemptions, personal property, foreclosure, mobile homes, customer service), resolving complex issues and supporting staff with escalated matters.
• Reviews and approves eligibility determinations for applications, waivers, exemptions, and appeals; resolves escalated cases and ensures documentation aligns with statutory requirements.

Oversees the calculation and updating of property values and taxes, including adjustments, refunds, depreciation, and supplemental assessments.

Ensures accuracy in property records, tax assessments, and customer correspondence, and supports the team with complex or escalated matters.

In addition, oversee and review various correspondence, material, reports, and communications related to division operations.

• Participate in departmental planning and maintain current procedures through collaboration with internal teams and external agencies.
• Develops and implements procedures and standard operating protocols; monitors compliance and recommends policy changes to ensure alignment with legislation and operational needs.
• Develop schedules, assign responsibilities, approve leave and overtime, and implement workflow strategies to meet service standards and timelines.
• Establish expectations, conduct performance evaluations, provide feedback, and participate in recruitment, hiring, promotion, and disciplinary processes with management approval.
• Investigates and documents suspected program fraud or misreporting, coordinates corrective actions, and works with legal counsel as needed.

Qualifications

• Four (4) years of experience working with taxes and/or regulatory services.
• Must include two (2) years in a supervisory or lead position.
• Attach a resume and a cover letter.
• As a condition of employment, the applicant will need to authorize and complete a background check. Information received from the background check is reviewed case-by-case and will not necessarily remove an applicant from consideration.

Additional Information

• Complete and submit a detailed online Pierce County Employment Application by selecting "APPLY" above or go to: www.piercecountywa.gov/jobs.
• Must attach a resume and cover letter. Your application may not be considered without these attachments
• If you have a question about this opportunity, please email the Recruitment Team at PCHRRecruit@piercecountywa.gov and specify the Job Number and Title.
• If you do not have internet access, you may visit your local public library or any WorkSource location and use their computers.
• Individuals needing accommodation in the application, testing process or need this job announcement in an alternative format may call Human Resources at (253) 798-7480, at least two days prior to the need.

This is a competitive selection process. Your application form will be reviewed and evaluated for the quality and quantity of education/experience in the areas listed.

Applicants whose qualifications most closely correspond to the County's needs will be eligible for further consideration.

Notification of application status normally occurs 4 to 6 weeks after the closing date.

Short notice may be given to applicants to participate in further selection processes which may include written, oral and performance examinations, and final interviews.

At Pierce County, diversity, equity, and inclusion means commitment, not a single step.

We strive to foster an inclusive environment that supports equitable access to opportunities throughout your career.

We want to recruit, develop, and maintain a talented workforce from various backgrounds, cultures, lifestyles, and perspectives, committed to our vision.

Employees of the County have local, direct, and visible impact in our diverse community. Will you join us in keeping Pierce County a place people are proud to call home?