Project Employee - Senior IT Analyst

Full Job Description

Project Employee Senior Information Technology Analyst

This project employee will provide technical support and implementation for Cisco Firepower Firewalls, including design, configuration, and deployment, as part of an upgrade project.

This work requires a high level of knowledge in the Cisco Firewall platforms and FXOS, as well as unrelated processes and methods that are applied in the Information Technology domains:

Network Administration:

Work involves the planning, analysis, design, development, testing, installation, implementation, maintenance, and/or management of network-based Cisco Firepower Firewall systems.

Additionally, support for other network systems, like switching, routing, and voice systems, will be required from time to time.

CLASS CHARACTERISTICS

Incumbents regularly work on varied tasks that require considerable discretion and independent judgment.

Assignments are given with general guidelines, and incumbents are responsible for establishing objectives, timelines, and methods to complete those assignments.

Work is typically reviewed upon completion for soundness, appropriateness, and conformity to policy and requirements.

SUPERVISION RECEIVED AND EXERCISED

Receives general direction from assigned supervisory or management personnel. Incumbents may lead or act as first-level supervisors of a small team of subordinate employees performing similar functions.

Requirements

• Trains and mentors new and established Information Technology Analysts.
• Monitors the status of work conducted by the analysts and recommends appropriate solutions to problems encountered during daily operations. Coaches the team in the selection and application of problem-solving methods and techniques.
• Identifies needs related to training, resources, and supplies, and relays needs and requests to supervisor.
• Consults with and advises supervisory personnel on performance goals, work priorities, scope of work, and strategic planning.
• Created detailed work plans that identify and sequence activities needed to complete projects.
• Performs related work as required.

• Designs, manages, and maintains network systems to transmit and protect data.
• Monitors network capacity and performance and recommends improvements.
• Detects, diagnoses, and resolves network problems.
• Develops network backup and recovery procedures.

TYPICAL EQUIPMENT USED

General office equipment, personal computer, and associated software; routers, cables, and other networking equipment.

PHYSICAL DEMANDS

Must possess mobility to work in standard office settings; ability to use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds, and to transport a computer laptop from one work location to another.

WORK ENVIRONMENT

Employees primarily work in a standard office environment with moderate noise levels and controlled temperature conditions. Employees have frequent interaction with others in the course of their duties.

Qualifications

Combinations of education and experience that are equivalent to the following minimum qualifications are acceptable.

Open-Entry Requirements:

• Education: Bachelor’s degree from an accredited college or university in computer science, information science, information systems management, operations research, technology management, or related degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems, or networks.

• Experience: Three years of related IT experience, including advanced experience with Cisco FTD, FMC, and Cisco ISE and at least one year doing specified full-skill duties within the domain.

General Competencies:

• Accountability: Holds self and other accountable for measurable, timely, and cost-effective results. Accepts responsibility for mistakes.

• Attention to Detail: Ensure information is complete and accurate.

• Computer Languages: Understands computer languages and their applications to enable a system to perform specific functions.

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

• Creative Thinking: Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.

• Customer Service: Effectively deals with the public and City personnel by anticipating and meeting their needs.

• Decision Making: Makes sound, well-informed, effective, timely, and objective decisions.

• Interpersonal Skills: Establishes and maintains effective working relationships with internal and external contacts. Handles sensitive and stressful situations with tact and diplomacy.

• Knowledge Management: Gather, organize, and maintain information; determine its importance and accuracy; and communicate it by a variety of methods.

• Leadership: Influences, motivates, and challenges others; adapts communication styles to a variety of situations.

• Mentoring: Helps others learn through formal or informal methods and provides ongoing feedback.

• Office Technology: Uses modern equipment and communication tools, including computers and relevant software programs, to complete business functions.

• Operating Systems: Knowledge of Cisco IOS and FXOS, the MS Windows desktop operating systems, and their applications.

• Oral Communication: Makes clear and convincing oral presentations to individuals or groups; listens to others, attends to nonverbal cues, and responds appropriately.

• Organizational Awareness: Maintains current knowledge of City technology use, products, and services, and knows the organization’s mission and functions.

• Organizing Work: Organizes work, sets priorities, and determines resource requirements; determines short- or long-term goals and strategies to achieve them; coordinates with others to accomplish goals; monitors progress and evaluates outcomes.

• Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; and makes recommendations.

• Quality Assurance: Knowledge of the principles, methods, and tools of quality assurance and quality control used to ensure a product fulfills functional requirements and standards.

• Reading: Understands, analyzes, and interprets complex technical information including periodicals, journals, procedures, and governmental regulations.

• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information, makes correct inferences, or draws accurate conclusions.

• Research: Applies principles, methods, and processes to conduct a systematic and objective inquiries, including study design, collection, analysis, and interpretation of data.

• Self-Management: Sets well-defined and realistic personal goals; displays initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

• Teamwork: Encourages and facilitates cooperation, pride, trust, and group identity; works with others to achieve common goals.

• Written Communication: Understands the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Prepares written documents to inform audiences with varying levels of technical knowledge.

Network Administration

• Distributed Systems: Knowledge of the principles, theoretical concepts, and tools underlying distributed computing systems, including their associated components and communication standards.

• Information Technology Architecture: Knowledge of architectural methodologies used in the design and development of information systems, including the physical structure of a system's internal operations and interactions with other systems.

• Infrastructure Design: Knowledge of the architecture and topology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.

• Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.

We are an equal opportunity employer and value diversity within our organization.

We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status.