Employee Experience Specialist

Full Job Description

This position is located in the Fleet and Family Readiness Program in Everett, WA. The position is designed to create and manage a new employee experience program for the Navy Region NW.

This role involves overseeing all aspects of employee integration, from initial onboarding to ongoing engagement, with a focus on enhancing employee satisfaction and retention.

Position is pivotal in establishing an effective employee experience program within the Fleet & Family Readiness (FFR) framework.

Knowledge of effective onboarding elements, strategies and practices. Knowledge of employee engagement principles and strategies.

Knowledge of customer service and customer support principles and methods to participate in the planning and delivery of a full range of customer support services.

Knowledge of CNIC's organizational structure, functions, and mission. Knowledge of FFR mission, functions, policies and procedures, mission requirements, program goals and objectives.

Knowledge of business, military and government protocol; safety and security with regard to written and verbal correspondence.

Skill in facilitating the onboarding process sufficient to integrate new employees, and introduce CNIC/FFR/Installation culture and operations. Skill in applying fact-finding techniques.

Skill in the use of Microsoft Office Programs (e.g., Word, Excel, Power Point, Outlook).

Skill in providing customer service, responding timely to customer needs, and demonstrating attentiveness and courtesy. Skill in prioritizing, organizing, and multitasking.

Ability to coordinate schedules, tours, and meetings with multiple stakeholders. Ability to analyze data and make recommendations for improvements.

Ability to recognize when to escalate issues to supervisor. Ability to collaborate and build relationships with internal and external stakeholders.

Ability to prepare clear, concise, and technically sound reports related to work within the Branch. Ability to develop and effectively deliver presentations and/or training.

Ability to communicate effectively both orally and in writing. Major Duties:

Facilitate the onboarding process for new employees, coordinating installation tours, meeting key personnel and introductions to systems, facilities and resources.

Periodically follows up with employees during their first year of employment to ensure a smooth transition into their role and promote a consistent employee experience.

Integrate multiple offices, functions and teams within the organization contributing to the development of employee engagement and satisfaction.

Conduct surveys, focus groups, and one-on-one conversations to gather feedback and insights from employees, and use data to identify areas for improvement.

Establish effective communication channels to keep employees informed about company updates, policies, and events. Encourage open and transparent feedback mechanisms.

Identify areas for improvement and propose solutions to enhance the employee experience and overall offer/onboarding process.

Promote a culture of continuous learning and growth by ensuring successful participation in professional development programs that align with the career goals of employees.

Prepares correspondence, briefing slides and/or presentation. Develop and present subject-area specific training to both internal and external customers.

Prepare and analyze functional area specific reports.

Analyze trends throughout the onboarding process and use information to improve the overall employee experience and identify potential areas for organizational improvement.