Project Employee - IT Analyst II

Full Job Description

Project Employee Information Technology Analyst II

The Project Employee for the Homeless Management Information System team will lead a series of critical, non-recurring initiatives to improve system functionality, ensure compliance, and enhance the user experience.

As the Information Technology Analyst II, you will implement a robust management system that reduces downtime and improves reliability, deploy a user-friendly interface that enhances usability and minimizes data-entry errors, and standardize data-intake workflows to ensure full compliance with all regulatory requirements.

This is a twelve (12) month position.

Nature of Work

Key performance measures will be rated on success indicators, installation of change management system, new user interface, standardization of data intake workflows, compliance audits demonstrating adherence to data standards, successful training of HMIS users on new systems and workflows, and other duties as assigned.

As the HMIS Lead for the Spokane Regional Continuum of Care, the City of Spokane is responsible for ensuring accurate, timely, and compliant data collection and reporting.

By enhancing system functionality and compliance, this work directly advances the City’s mission to promote community well-being, reduce homelessness, and ensure accountability in the use of public resources.

A classified position would not be justified because the need does not extend beyond the two-year project timeline.

Key Responsibilities

This is the journey-level class in the Information Technology Analyst, which is a departmental technical coordinator class series.

Consistent with a journey-level professional class, duties are performed under limited supervision, with only occasional instruction or assistance as when new or unusual situations arise.

Incumbents serve as a departmental technology coordinator and liaison, performing skilled information systems technical support work while also applying full-skill analytical procedures and processes related to the specialized programs and administrative needs within the assigned department.

Assignments include the full range of journey-level professional analytical duties within the work unit, including analysis and support for a wide range of operational systems and projects.

Requirements

The following Responsibilities and Requirements are functions the individual who holds or desires the position must be able to perform unaided or with the assistance of a reasonable accommodation.

• Information Technology Analyst I/II
  • Uses computer systems or applications to access, create, edit, print, send, retrieve, or manipulate data, files, or other information.
  • Coordinates with vendor technical staff to implement system upgrades and enhancements.
  • Understands, facilitates, and communicates changes to processes that deliver desired value and goals for the departments and clients served.
  • Provides technical advice or assistance to others.
  • Produces technical documentation to inform users of various skill levels on the features of products or services provided.
  • Performs related work as required
• Application Development
  • Analyzes, develops, tests, customizes, implements, and maintains business applications for use by City employees, outside agencies, or the public.
  • Writes and maintains program documentation, including specifications and installation instructions.
  • Translates and refines business requirements and technical specifications into programming specifications.
• Business Systems Analysis
  • Consults with customers to refine functional requirements and translate functional requirements into technical specifications.
  • Analyzes, develops, and documents business and technical requirements for technology solutions.
  • Analyzes, develops, and documents business processes using industry’s best practices and standard methods.
  • Identifies gaps between functional specifications and the capabilities of the technology.
  • Surveys applicable technologies and reports on the applicability of those technologies to the business process needs.
• Systems Administration/Operational Technology
  • Installs, configures, troubleshoots, and maintains department- and enterprise-level systems, including servers, operating systems, and related infrastructure, to ensure the availability and functionality of systems.
  • Monitor IT systems using system administration tools and techniques to ensure integrity and tune the system to meet performance requirements.
  • Manage user accounts and access to systems and equipment.

GENERAL COMPETENCIES:

• Accountability: Holds self and others accountable for measurable, timely, and cost-effective results. Accepts responsibility for mistakes.

• Attention to Detail: Ensures information is complete and accurate.

• Computer Languages: Understands computer languages and their applications to enable a system to perform specific functions.

• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

• Creative Thinking: Uses imagination to develop new insights into situations and applies innovative solutions to problems; designs new methods where established methods and procedures are inapplicable or are unavailable.

• Customer Service: Effectively deals with the public and City personnel by anticipating and meeting their needs.

• Interpersonal Skills: Establishes and maintains effective working relationships with internal and external contacts. Handles sensitive and stressful situations with tact and diplomacy.

• Knowledge Management: Gather, organize, and maintain information; determine its importance and accuracy; and communicate it by a variety of methods.

• Office Technology: Uses modern equipment and communication tools, including computers and relevant software programs, to complete business functions.

• Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications.

• Oral Communication: Makes clear and convincing oral presentations to individuals or groups; listens to others, attends to nonverbal cues, and responds appropriately.

• Organizational Awareness: Maintains current knowledge of City technology use, products, and services, and knows the organization’s mission and functions.

• Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; and makes recommendations.

• Quality Assurance: Knowledge of the principles, methods, and tools of quality assurance and quality control used to ensure a product fulfills functional requirements and standards.

• Reading: Understands, analyzes, and interprets complex technical information including periodicals, journals, procedures, and governmental regulations.

• Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information, makes correct inferences, or draws accurate conclusions.

• Research: Applies principles, methods, and processes to conduct a systematic and objective inquiries, including study design, collection, analysis, and interpretation of data.

• Self-Management: Sets well-defined and realistic personal goals; displays initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

• Written Communication: Understands the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Prepares written documents to inform audiences with varying levels of technical knowledge.

DOMAIN-SPECIFIC COMPETENCIES

Application Development

• Software Development: Knowledge of the principles, methods, and tools for designing, developing, and testing software in a given environment.

• Software Testing and Evaluation: Knowledge of the principles, methods, and tools for analyzing and developing software test and evaluation procedures.

Business Systems Analysis

• Organizational Development: Knowledge of the principles of organizational development and change management theories, and their applications.

• Requirements Analysis: Knowledge of the principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements; includes translating functional requirements into technical requirements used for logical design or presenting alternative technologies or approaches.

Database Management

• Database Administration: Knowledge of the principles, methods, and tools for automating, developing, implementing, or administering database systems.

• Database Management Systems: Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integrity of data.

• Data Management: Applies the principles, procedures, and tools of data management, including modeling, data backup, data recovery, and data warehousing, to manage data storage and retrieval systems.

Information Security

• Computer Network Defense: Knowledge of defensive measures to detect, respond, and protect information, information systems, and networks from threats.

• Information Systems Security: Understands and uses security principles, methods, and tools to ensure system security.

• Vulnerabilities Assessment: Knowledge of the principles, methods, and tools for assessing vulnerabilities, and developing or recommending appropriate mitigation countermeasures.

Network Administration

• Distributed Systems: Knowledge of the principles, theoretical concepts, and tools underlying distributed computing systems, including their associated components and communication standards.

• Information Technology Architecture: Knowledge of architectural methodologies used in the design and development of information systems, including the physical structure of a system's internal operations and interactions with other systems.

• Infrastructure Design: Knowledge of the architecture and topology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.

• Network Management: Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals.

Systems Administration

• Capacity Management: Knowledge of the principles and methods for monitoring, estimating, or reporting actual performance or the performance capability of information systems or components.

• Information Technology Architecture: Knowledge of architectural methodologies used in the design and development of information systems, including the physical structure of a system’s internal operations and interactions with other systems.

• Infrastructure Design: Knowledge of the architecture and topology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software.

• System Configuration: Knowledge of the principles and methods for planning or managing the implementation, update, or integration of information systems components.

Web Development

• Web Technology: Knowledge of the principles and methods of web technologies, tools, and delivery systems, including web security, privacy policy practices, and user interface issues.

TYPICAL EQUIPMENT USED

General office equipment, personal computer, and associated software; routers, cables, and other networking equipment.

PHYSICAL DEMANDS

Must possess the mobility to work in standard office settings; the ability to use standard office equipment, including a computer; vision to read printed materials and computer screens; and hearing and speech to communicate in person and over the telephone.

Finger dexterity is required to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment.

Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

Employees must be able to lift, carry, push, and pull materials and objects up to 10 pounds and transport a laptop computer from one work location to another.

WORK ENVIRONMENT

Employees primarily work in a standard office environment with moderate noise levels and controlled temperature conditions. Employees have frequent interaction with others in the course of their duties.