Constituent Services Associate - DBNS
City of Indianapolis
Posted: February 2, 2026 (18 days ago)
This job has been posted for 2-4 weeks. Consider applying soon if interested.
City of Indianapolis
Business and Neighborhood Services
Location
Indianapolis, Indiana, 46204
Salary
From $49,914.36
per year
Type
Full-Time
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This job involves reviewing and issuing permits for building projects in homes, businesses, and factories to make sure they follow city rules and laws, while helping people understand the process and fixing any issues that come up.
It also includes keeping records up to date, training others, and sometimes testifying in court about permit decisions.
A good fit would be someone detail-oriented with experience in regulations or customer service who enjoys problem-solving and working with the public.
The purpose and mission of the Department of Business & Neighborhood Services (DBNS) is to protect and improve the quality of life of persons and animals in the City of Indianapolis.
DBNS is the City of Indianapolis and Marion County’s principal department responsible for business licenses, residential and commercial permits, and the enforcement of the Revised Code of Ordinances of the Consolidated City and County.
The department also oversees operations at the city’s animal shelter, Indianapolis Animal Care Services.
Attends regular training to develop and strengthen skills needed to perform job.This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.
Qualifications Bachelor’s degree in related field of study required. One (1) year of related experience may be substituted for each year of formal education.
The ability to obtain a working knowledge of all applicable building codes, ordinances, and procedures. Ability to prioritize and handle varied assignments and heavy workload.
Ability to review plans, specifications and determine necessary permits required. Ability to read and interpret blueprints plans, and specifications.
Ability to understand and interpret applicable ordinances, codes, and procedures.
Ability to communicate effectively, both orally and in writing on technical, complex, or controversial matters with inspectors, contractors, and public.
Ability to operate a computer and learn various related applications. Must have a valid driver’s license.
Permit Technician, Residential Building Inspector, and Building Plans Examiner Certifications must be attained within 2 years of hire.
Must utilize computer software such as Arc View, ArcInfo, and Pictometry, to update and maintain the Geographic Information System in the Permits Division Preferred Job Requirements and QualificationsThree or more years of experience as a financial professional.
Prior professional experience in government or non-profit employment.
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