Program Support Assistant (OA)

Full Job Description

The position is located in the Department of Veterans Affairs (VA) in Fayetteville, NC and is a part of the Mid-Atlantic Health Care Network (VISN 6).

The PSA provides support in the ongoing development of the Homeless Programs and Social Work Division.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/13/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Selective Placement Factor: This position includes a skill, knowledge, ability or other worker characteristic basic to -and essential for- satisfactory performance of the job.

Selective Placement Factors are a prerequisite to appointment and represent minimum requirements for a position. Applicants who do not meet it are ineligible for further consideration.

Evidence of the Selective Placement Factor must be reflected in your resume.

Knowledge of the duties, priorities, commitments, policies, and program goals to perform non-routine assignments such as locating and summarizing information from files and documents.

Knowledge of regulations, policies, and precedents that affect the organization to provide appropriate administrative support for the service.

Knowledge in Word, Excel, Power Point, Outlook, Adobe Acrobat Pro, graphics programs, and other software applications to compose reports, spreadsheets, correspondence, letters, memorandums, and other forms of documentation.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information..

You will be rated on the following Competencies for this position: Accountability Attention to Detail Clerical Customer Service Database Management Systems Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Veteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary. Typically, the employee may sit in a comfortable area to do the work.

However, there may be some walking, standing, bending and carrying of light items like papers or books. No special physical demands are required to perform the work.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

This position is located in the Department of Veterans Affairs (VA), Mid-Atlantic Health Care Network (VISN 6) at the Fayetteville Veterans Affairs Medical Center, Fayetteville, NC.

The Program Support Assistant-OA (PSA) will serve as a Point of Contact on behalf of the HUD-VASH program and will resolve most issues independently under the direction of the Homeless Program Supervisor and HUD-VASH Coordinator.

The primary duties of the Program Support Assistant (PSA) are to provide administrative and technical support within the HUD-VASH program, assist management in program improvement efforts, and participate in VA community outreach events.

Duties include, but may not be limited to the following: Serves as a point of contact on behalf of the HUD-VASH program under the direction of the Homeless Program Supervisor and HUD-VASH Coordinator.

Receives telephone calls and correspondence which are screened and referred to the appropriate staff member when needed.

Schedules appointments and conferences for the HUD-VASH coordinator, case managers, and Homeless Program supervisor. Verifies Veteran eligibility for services.

Schedules appointments and monitors clinic activity to ensure completion of encounters.

Types, edits, and maintains current copies of Homeless Program forms relating to program documents, letters, memos, policies, reports, program brochures, and other types of written communication.

The incumbent will develop brochures, educational materials, excel spreadsheets, tables, and draft correspondence necessary for the Homeless Program.

Transcribes Homeless Program administrative meeting minutes from recordings in addition to quarterly minutes for meetings with the Fayetteville HCHV Program VA Advisory Board and Community providers as needed.

Establishes and maintains records and files according to written guidelines.

The incumbent will assist management in special projects and studies related to clinical operational efficiency and process improvement.

The PSA performs work related to the acquisition and development of program operations and resource materials to support the policy development and technical activities of the HUD-VASH program.

These projects require basic analytical and evaluative techniques and methods. The incumbent assists in the tracking of action items and the coordination of community events.

The incumbent will attend and actively participate at VA community events and provide information and resources regarding the HUD-VASH program and other VA services to veterans and their families, VA employees and affiliates.

The incumbent must exercise independent judgment, demonstrate highly effective interpersonal skills with individuals and groups from the patient level, through professional to upper levels of management in local and community wide settings.

Performs other duties as assigned. Work Schedule: 08:00-4:30 pm Monday-Friday Telework: This position may be authorized for telework.

Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/PD083620 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized