Program Support Assistant (OA)

Full Job Description

The Primary Purpose of the Position is: to perform various administrative and clerical duties in support of Social Work Service (SWS), Specialty Clinics.

The position is located in Social Work Service which has multiple subordinate units Veterans Directed Care Program, Care Coordination & Integrated Case Management (CC&ICM).

The Organizational Location of the Position is: Social Work Service, VA North Texas Health Care System (VANTHCS).

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/18/2026.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: expertise in PMDB (or similar program) as evidenced by current or ongoing certification as a PMDB Facility Trainer or Master Trainer (or experience with public speaking and/or training proficiency); knowledge of VA, JCAHO, OSHA, and other guidelines associated with violence prevention, education, and training; knowledge of the proper procedures for preparing forms as requested by various services and committees in order to meet their requirements; ability to be a role model for quality customer service and conflict resolution including consistently communicating and treating customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner; strong organizational and planning skills; knowledge of the Talent Management System (TMS); knowledge of MS Word and Excel, or comparable word processing and data analysis software, to effectively complete and manage correspondence, tracking, reporting, and training-related initiatives; strong verbal presentation and communication skills; physical ability needed to instruct and train staff in all levels of PMDB.

You will be rated on the following Competencies for this position: Technology Application Financial Management Customer Service Quality Assurance Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.

The incumbent must possess the physical ability to complete all levels of PMDB training to garner a full understanding of the techniques and methods involved, and actively train staff in all four levels of PMDB.

This requires frequent physical effort, standing, walking, bending, sitting, and hands-on therapeutic containment activity with employees during technique demonstrations.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Duties to included, not limited to: Compose correspondence such as congressional' s for VACO, PATS­R, and VISN responses.

Consolidates and finalizes information for various reports, for example the tracker spreadsheet for CC/ICM in accordance with established procedures.

Review and processes incoming and outgoing correspondence, materials, publications, regulations, and directives.

Screens incoming communication to identify what needs to be brought to the attention of the supervisor, referred to appropriate staff, rerouted to other services/clinics/offices, or handled personally.

Assists in the development, establishment, and maintenance of office procedures to ensure effective and efficient operations regarding the administrative, clerical, and procedural work for numerous specialty programs under the SWS Specialty Section.

Establishes, maintains, purges, and disposes of files and records in accordance with established regulations and procedures.

Maintains and posts time and attendance reports for the assigned staff using the automated system and in accordance with established procedures Maintains leave calendar; and posts projected leave to the calendar.

Receives telephone calls, greets visitors, and ascertains the nature of the calls or visits. Prepare and merge documents for tele-video conferencing and live web streaming using electronic software.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met.

Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: M-F 8:00AM-4:30PM Telework: This position may be authorized for telework.

Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/PD00716A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Available PCS Appraised Value Offer (AVO): Not Authorized