Program Support Assistant

Full Job Description

The San Francisco Veterans Affairs Health Care System (SFVAHCS) is a Level 1a facility and ranks among a complex system in the VA serving the VA Sierra Pacific Network (VISN 21).

The SFVAHCS offers a full range of comprehensive health care services including Dentistry, Geriatrics & Extended Care, Imaging, Medicine Services, Mental Health Services, Pathology & Laboratory Medicine Service, Primary Care, Radiation Oncology, Rehabilitation Services, Specialty Services, and Surgery.

Specialized EXPERIENCE GS-7: Applicants must have one (1) year of specialized experience which equipped you with the knowledge, skill, and abilities to perform the duties of the position, and that is typically in or related to the work of this position.

To be creditable, this experience must have been equivalent to at least the GS-6 grade level in the Federal Service.

Examples of qualifying specialized experience include: Coordinates and analyzes incoming data from a variety of sources and reviews documents, reports, and on-line applications for accuracy, omissions and inconsistencies.

Submits and tracks specific database access requests electronically and keeps requesters informed about the status. Grants database access and manages access for researchers.

Processes no-cost personnel and submits all non-citizen hiring requests. Acts as the primary point of contact for all employee network problems and/or equipment issued to them.

Monitors staff training compliance, updating Research database, and contacting users who are delinquent with trainings. Oversees database files for service personnel.

Uses the Microsoft Office Suite to create or use documents, spreadsheets, databases and email correspondence (Word, Excel, Access and Outlook).Renews employee position expiration dates and resolves employee problems with computer access identification card settings.

Applicant experience should reflect a dynamic, innovative skill set and approach to working with internal and external customers.

Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Cheating on the online assessment may also result in your removal from consideration. Physical Requirements: The work is primarily sedentary. Typically, the employee may sit comfortably to do the work.

There may be some walking, standing, bending, and carrying of light items such as focus group audio visual equipment, Xerox paper and books.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major Duties: Duties include sponsoring and registering Identification Cards using the portal for Employees, and non-affiliated Without Compensations.

The position protects data from unauthorized release, loss, alteration, in accordance with HIPAA. The position is responsible for performing applicant identity proofing and enrollment functions.

Responsible to recover Identification from employees and/or Without Compensations at the end of the appointment period and explains the correct way to enter requests in the digital clearance portal.

Aids in the creation of annual reports, audits, suspense projects, data pulls. Information is reported at various levels from local to higher levels.

Determines when a pre-employment physical is required; works closely with appointee to assemble complete WOC application Assists applicant with contacting personnel security for screening and fingerprinting; assures application is fully processed through Human Resources prior to appointee performing any work.

Serves the backup timekeeper and related duties using an automated reporting system and related office automation tools.

The position runs reports and notifies users of upcoming or delinquent training items then continually tracks to completion.

Provides research record support with facility Records Manager and Privacy Officer Practical knowledge of and/or ability to practice clerical and associated functions related to program office operations and procedures, and processing steps for review and processing support and interrelated steps and procedures to assemble, review, and maintain transaction data and documentation to review and verify procedures related to interrelated steps and tasks required to assemble, review and maintain files.

Handles conflict and problems in dealing with the customer constructively and appropriately.

Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained, and that employee access to sensitive information is limited only to that which the employee requires to perform their duties.

Other duties as assigned. Work Schedule: Monday thru Friday, 9:00am - 5:30 pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Telework: Not authorized