Program Support Assistant

Full Job Description

This position is located within the Department of Veterans Affairs (VA), Office of Procurement, Acquisition, and Logistics (OPAL), National Acquisition Center, Denver Logistics Service (DLS), in Golden, Colorado.

The position is assigned within the Veteran Services Division (VSD). To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/15/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization.

.Examples of specialized experience would typically include, but are not limited to: experience providing administrative and customer support services; including processing customer requests or orders, reviewing information for accuracy and timeliness, maintaining records or tracking data, and communicating effectively with customers or staff to answer questions and resolve issues.

You will be rated on the following Competencies for this position: Accountability Attention to Detail Communications Customer Service Customer Service (Clerical/Technical) Decision Making Flexibility Integrity/Honesty Interpersonal Skills Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work requires long periods of sitting with intense concentration, and working at top speed for several hours at a time.

Work is primarily sedentary, although some walking, bending, stooping and reaching are required.

Very little lifting is required; however, employees may need to move files\file boxes and boxes containing bond paper weighing less than 50 lbs. a very short distance.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy.

To be found well qualified, applicants must meet the following qualifications: Initiates records, maintains records, and disposes of records for Veterans and medical facilities.

Files and maintains completed action documents to include product order requests from Veterans and medical facilities.

Performs varying duties which are not completely standardized or prescribed such as: tracking spreadsheets for order card and phone call workload, credit card reconciliation, researching off contract device items, quality control evaluation for miss addressed orders, foreign medical problem resolution for overseas Veterans; and miscellaneous office procedures.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Local Commuting Area: The local commuting area for this position is defined as a radius of 50 miles from Golden, Colorado .

This includes all locations that fall within a 50-mile driving distance from National Acquisition Center (NAC), 555 Corporate Circle, Golden, Colorado 80401. Major Duties:

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Major Duties: Serve in the capacity as the Veterans Services Support Technician and as the frontline representative responsible for the placement of all orders received from clinics and Veterans at the Denver Logistics Service.

Perform varying duties such as tracking spreadsheets for order card and phone call workload, credit card reconciliation, and miscellaneous office procedures.

Communicate verbally and in writing with customers, via email and/or written correspondence.

Provide courteous and professional costumer service to VA Clinicians and Veterans over the phone; addresses issues and answers questions regarding Veterans orders.

Use and operate various office machines, e.g. personal computers, printers, calculators, scanners, phone system.

Work Schedule: Monday - Friday, 6:00AM to 5:30PM (8-hour shift that rotates) Position Description Number: PD44042A Compressed/Flexible: Yes Telework: Not available Virtual: This is not a virtual position Recruitment and Relocation Incentives: Not authorized Financial Disclosure: Not required