Program Support Assistant

Full Job Description

The Program Support Assistant is assigned to the Credentialing and Privileging Office, which is under the Chief of Staff at a VA Medical Center (VAMC) and is responsible for providing administrative and technical direction and support to the credentialing operations.

The Program Support Assistant is aligned to and supervised by the Credentialing and Privileging (C&P) Manager.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

In order to qualify for this position at the GS-6 level, you must possess the following: Specialized Experience: One (1) full year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties the Program Support Assistant at the full performance level (GS-6), and that is typically in or related to the position to be filled.

To be creditable, specialized experience must have been equivalent to at least the next lower grade level (GS-5) in the Federal service.

Specialized experience includes: experience where you were responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information.

NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

There is no educational substitution for the GS-6 level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

The Program Support Assistant -Credentialing Specialist is assigned to the Credentialing and Privileging Office, which is under the Chief of Staff at a VA Medical Center (VAMC) and is responsible for providing administrative and technical direction and support to the credentialing operations.

The Program Support Assistant -Credentialing Specialist is aligned to and supervised by the Credentialing and Privileging (C&P) Manager.

The incumbent is responsible for collecting relevant data and the decision-making process to ensure that qualified health care professionals are providing appropriate care in appropriate settings.

The incumbent is responsible for the audit of all required credentials for authenticity and veracity in accordance with TJC standards and VHA policies and procedures.

Major duties include, but are not limited to: · Monitoring, for compliance and timely update, of expiration of time-limited credentials.

· Serving as subject matter expert (SME) in the field of credentialing. · Receiving and reviews VetPro reports detecting problem areas requiring further investigation.

· Managing provider applications (initial) for Non-LIPs credentialing within the VAMC.

· Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements.

· Determining processes for coordination of incoming data and documents from a variety of sources.

· Analyzing and managing issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports.

· Conducting final appointment into the VetPro database, after thoroughly researching, analyzing and validating all data, information, documents and signature authorities.

· Developing and providing routine and special reports as requested by the C&P manager/Analyst.

· Possessing a credit card and is responsible for maintaining records, reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals, licensure verification (if applicable), National Student Clearing House, Work Number and certifications (if applicable).

· Reconciling transactions and resolving discrepancies with Fiscal Service. · Performing other credentialing duties as assigned.

Work Schedule: Full-time, Monday-Friday 8:00am-4:30pm Position Description Title/PD#: Program Support Assistant/PD99619A Physical Requirements: The work is mostly sedentary.

Occasionally, light physical effort may be required, such as that involved with walking, stair climbing, and carrying of light office items.

The work is performed in an office setting which require normal safety precautions typical for offices and meeting rooms. The work area is adequately lighted, heated, and ventilated.