Program Support Assistant

Full Job Description

The Program Support Assistant performs various administrative and clerical duties in support of the Safety & Emergency Management service.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/06/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a (GS-06) position you must have served 52 weeks at the (GS-05). The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: .

the collection, compilation, and/or tracking of data and statistical information in support of the organization's program operation.

Collects necessary data, assists with the preparation of national reports, and submits required documents.

Maintains frequent contact with service line personnel to provide accurate rosters of patients and staff, while obtaining information to ensure the accuracy of program data.

Performs work involving the collection, compilation, and /or tracking of data and statistical information related to program operations.

Receives and correlates data preparation of reports and completes reports within established time frames.

maintaining suspense files for document tracking; preparing correspondence, memoranda, minutes, agendas, reports, and other documents; entering work orders/change tickets for clinic operations and patient care; other duties as required.

You will be rated on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is mostly sedentary. Occasionally, requirements include some walking, standing, bending and carrying light objects, such as files, books, papers manuals, etc.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

As a Program Assistant in the Administrative Section of the Engineering Service, the incumbent does a variety of clerical work as it pertains to the general mission of the Engineering Service, with a primary emphasis on overseeing the work order/preventative maintenance (PM) program and serving as backup support for the Budget and Fiscal Clerk.

The incumbent will assist in the training of assigned staff on the FLITE database usage and modification in the replacement of the AEMS/MERS Vista System.

Additionally, this position also serves as the administrative assistant to the Maintenance & Operations Supervisor.

Major duties include, but are not limited to: Entry of work orders and requests for supplies and material in Engineering Automated Engineering Management System/Medical Equipment Reporting System (AEMS/MERS).

Verifies accuracy of information input and provides hard copy of information as requested. Completed work order and 2237 information are entered and verified for accuracy.

Receives all approved work orders, routine and emergency, assigns activity numbers, cost centers, work center numbers, etc., for each request, transmits copies of work order to section supervisors for accomplishment.

Receives emergency work order requests by telephone and notifies proper shop of the necessary action to remedy the emergency request.

Reviews work order program through work order status report and analyzes any areas of program deficiencies, suggesting appropriate corrective action.

Receives telephone calls and refers them to the proper individual to provide the desired information. Prepares summaries of maintenance and repair cost data.

Summaries are made to learn costs for various activities, buildings, etc. Maintains Engineering Service Annual EIL Equipment Inventory in accordance with the non-expendable property responsibilities.

Using established procedures to enter commands, utilizes the AEMS/MERS Engineering computer system to process preventive maintenance schedules, update the equipment maintenance data, process and closeout the preventive maintenance program documents.

Also does routine data searches as necessary, updating PM data on over 5,000 pieces of equipment as required.

Provides backup administrative support for the Secretary to the Chief of Engineering Service and other office personnel, as assigned.

Provides occasional typing and secretarial duties for others, as assigned. Maintains the Medical Center's facility Space Files.

Serves as the main administrative support staff to the Utility Management Subcommittee. Assists with the training of the FLITE database usage and modification.

Work Schedule: 7:00AM - 3:30PM Monday - Friday, Work Schedule may be adjusted due to agency needs. Compressed/Flexible: Not Authorized Telework: This position may be authorized for telework.

Regular Telework 1-2 Days a Pay Period Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/PD50783A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized