Program Support Assistant

Full Job Description

The primary purpose of the position is to provide clerical and program support to the Anesthesiology service focusing on timecards, mail, filing, typing, and answering phone calls or walk-ins.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/09/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Completing a variety of assignments involving different and related steps, processes or methods; significant knowledge/experience with office automation systems and be a fully qualified typist to perform word processing duties.

OR Education: Applicants may substitute education for the required experience.

To qualify based on education for this grade level you must have successfully completed four (4) years of education above the high school level in any field which high school graduation or the equivalent is the normal prerequisite.

Transcripts must be submitted at time of application and show the conferred or awarded date. OR Combination: Applicants may also combine education and experience to qualify at this level.

You must have an combination of specialized experience and education (beyond the second year) and specialized experience as described above, which meet the total experience requirements for this grade level.

Transcripts must be submitted at time of application.

You will be rated on the following Competencies for this position: Attention to Detail Clerical Customer Service (Clerical/Technical) Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: This is primarily a sedentary position, but the work requires some walking, bending, stooping, standing, stretching, and the carrying of moderately heavy objects.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

The timekeeper for the service is responsible for updating 53 timecards daily.

This includes entering leave when the employee is unable, adjusting tour of duties when a sudden change is required due to unexpected absence.

All must be done with 100% to ensure employees are paid correctly. Receive and sort mail for entire service. Prepare documents and packages for outbound mail, FedEx, and UPS.

Receive all FedEx and UPS packages for the service, maintain a tracking log of all incoming and outgoing FedEx and UPS packages.

Anesthesiology researchers have special requirements that need to be strictly adhered to in order to maintain research protocols.

Due to the nature of the research being completed in Anesthesiology it is imperative that the files be labeled according to research protocols, all electronic documents are printed and securely placed in file folders.

Due to the quantity of research keeping the research projects separated, and complete at all times in preparation for surprise auditors is essential.

Typing meeting agendas, minutes, and attendance for a multitude of meetings. Working with staff to develop PowerPoint presentations from detailed notes and reports.

Require significant knowledge of office automation systems and a fully qualified typist to perform word processing duties. Receives all visitors in person on the phone in a courteous manner.

Take detailed messages for staff. Keep service directory up to date. Point of contact for internal customers i.e., Pain Clinic MSA, Chief of Staff support staff, PACU support staff.

Other duties as assigned. Work Schedule: 7:30am-4:00pm Monday-Friday or as determined by supervisor. Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant, 662-02170-O Relocation/Recruitment Incentives: Not authorized