Program Support Assistant

Full Job Description

The position is at the full performance level located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), at the Tibor Rubin VA Medical Center (VAMC) in the Medicine & Inpatient Health Care Group (MIHCG).

The primary purpose of the Program Support Assistant is to support the operations of MIHCG by performing a variety of program support functions for clinical areas and supervisors.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement 02/16/2026.

GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular abilities and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization.

Specialized experience includes: experience where you were responsible for providing administrative support; collecting, compiling and tracking data and information; processing documents and reports; establishing, updating and maintaining office files and records; performing automation duties using such software applications such as word processing, spreadsheet, electronic mail, desktop publishing, calendar, database and/or graphics; answering telephones, referring visitors, and providing information.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

OR Applicants may substitute education (4 yrs above high school) for the experience required for the GS-05 level.

OR Applicants may also combine education (4 yrs above high school) and experience to qualify at the GS-05 level.

To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned).

Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05.

For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e.

50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

Duties include but are not limited to: Organizes work by reading and routing incoming correspondence, collecting information, and distributing and organizing supplies and program material for meetings and events.

Maintains time and attendance records by accurately recording tour of duty information from bi-weekly timesheets into employee timecards and producing reports related to hours worked, leave utilization, overtime, and daily staffing.

Maintains employee, registry, and contract personnel folders and prepares Requests for Personnel Actions.

Interacts with staff, vendors, and other health care groups to exchange information, clarify terminology, determine priorities of projects, and resolve routine issues.

Provides general non-medical information and responds to inquiries from staff, patients, and visitors in a courteous, tactful, and respectful manner.

Handles conflict and problems constructively when dealing with customers while supporting VA missions and established policies and procedures.

Prepares documents using Microsoft Word, Excel, PowerPoint, Access, electronic mail, calendars, spreadsheets, and databases to support office and program needs.

Serves as office automation technical support expert (ADPAC), assisting staff with software and automation system issues.

Requests Personal Identification Verification (PIV) cards, room key assignments, work orders, space requests, supply and equipment requests using automated systems.

Collects, organizes, and maintains program information, reports, and correspondence to support managers and administrators within the Medicine and Inpatient Healthcare Group.

Monitors compliance by producing reports related to hours worked, leave utilization, overtime, and daily staffing, and sharing information with leadership as needed.

Tracks and maintains records related to PIV cards, room key assignments, and access for staff, ensuring accurate and up-to-date information.

Work Schedule: Monday-Friday from 8:00am - 4:30pm Position Description Title/PD#: Program Support Assistant/PD10334A Physical Requirements: The work is generally sedentary.

Typically, when performing administrative tasks, the employee sits comfortably to do the work.

However, aspects of the work involve walking, standing, bending, carrying of light items (up to 25lbs), or driving an automobile, etc. no special physical demands are required to perform the work.

Working Conditions: The office work environment involves everyday risks or discomforts which require normal safety precautions typical of such places.

The office work area is adequately lighted, heated and ventilated. The incumbent is also required to visit dusty areas, without adequate lighting and can be exposed to changes in temperature.

Travel to GLA facilities in Los Angeles metropolitan area is occasionally expected.