Program Support Assistant

Full Job Description

The Primary Purpose of the Position: To conduct a variety of analytical studies of data, personnel processes, provide advice and recommendations that affect the effectiveness and efficiency of Primary Care; and to serve as the Primary Care ADPAC.

The Organizational Location of the Position is: Administrative Support Section, Primary Care Service, VA North Texas Health Care System (VANTHCS), Dallas, TX To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/17/2026.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: expertise in PMDB (or similar program) as evidenced by current or ongoing certification as a PMDB Facility Trainer or Master Trainer (or experience with public speaking and/or training proficiency); knowledge of VA, JCAHO, OSHA, and other guidelines associated with violence prevention, education, and training; knowledge of the proper procedures for preparing forms as requested by various services and committees in order to meet their requirements; ability to be a role model for quality customer service and conflict resolution including consistently communicating and treating customers (veterans, their representatives, visitors, and all VA staff) in a courteous, tactful, and respectful manner; strong organizational and planning skills; knowledge of the Talent Management System (TMS); knowledge of MS Word and Excel, or comparable word processing and data analysis software, to effectively complete and manage correspondence, tracking, reporting, and training-related initiatives; strong verbal presentation and communication skills; physical ability needed to instruct and train staff in all levels of PMDB.

You will be rated on the following Competencies for this position: Clerical Administration and Management Budget Administration Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination.

The incumbent must possess the physical ability to complete all levels of PMDB training to garner a full understanding of the techniques and methods involved, and actively train staff in all four levels of PMDB.

This requires frequent physical effort, standing, walking, bending, sitting, and hands-on therapeutic containment activity with employees during technique demonstrations.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Duties include but are not limited to: Data Collection and Analysis Plans and conduct comprehensive analytical studies of Primary Care administrative processes and procedures to measure effectiveness and efficiency.

Conducts data validation studies to ensure that accurate data are collected and collected correctly and timely by Primary Care personnel regarding outpatient activities.

The employee plans and conducts comprehensive analytical studies of Primary Care primary care, expenditures, productivity, and other data to measure effectiveness and efficiency of the Service.

Advises or recommends improvements in procedures or processes.

Technical Computer Support As the Primary Care ADPAC, attends required meetings and works closely with Information Technology Service (IT) and the Clinical Applications Coordinator (CAC) Coordinates requests for VPN remote access for all of the Primary Care employees Develop training plans and materials Troubleshoots hardware and software errors, computer related issues and problems for Primary Care employees.

reports unresolved software errors to IT Coordinates and implements Primary Care packages.

Computerized Patient Record System (CPRS) Training and Support Provides initial computer access and CPRS training to all Primary Care personnel. Train personnel on all relevant computer applications.

Works closely with the CPRS implementation team to provide training materials and classes on new functionalities. Provides guidance to Primary Care Staff on resetting Windows passwords, CPRS passwords.

Program Support serves as Educational Coordinator for Primary Care committee meetings in place of Administrative Officer as requested.

Responsible for the Training and Education Management Program which involves allocation of training dollars, processing paperwork, and entering all training sessions for Primary Care employees Serves as liaison between the Service and ACOS Education Administrative Serves as TMS Coordinator for the Primary Care Service.

Develops and executes procedures and programs to periodically monitor compliance of educational requirements using TMS.

Trains and assist staff to use software program for monitoring and tracking training and educational requirements.

Credentialing Serve as backup Health Care System Credentials Coordinator for initiating the credentialing process for the Primary Care and Clinical Decision Support Section in the absence of the Program Support Assistant.

Provides applications and initial/subsequent credentialing packet for credentialing and privileging within the Primary Care Work Schedule: Monday - Friday 8:00am to 4:30pm Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/PD01014A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required